IT Asset Coordinator

About the Company

The company offers cost-effective and sustainable leasing solutions to companies and institutions alike to help them finance and purchase the technology they need to run their business efficiently and keep their IT equipment up to date.

About the Role

Hands-on experience in IT Hardware Asset Management and Microsoft Intune compliance to strengthen our clients’ IT Asset Management (ITAM) practice.
Ensuring visibility, compliance, and lifecycle control across all IT assets.
Candidate should be passionate about accuracy, compliance, and process improvement, with the ability to dig into “not seen” devices, resolve gaps between systems, and support financial and operational reporting.

Responsibilities

V-Track Management

Monitor daily exceptions not seen devices, unknown assets, missing agents.
Ensure devices are correctly assigned to business units, cost centres, and pools.
Coordinate with Finance and Leasing partners for asset lifecycle alignment, ensuring timely renewals and replacements.
Management of IT Asset Leases.

Inventory & Audit Support

Perform regular reconciliations between V-Track, Intune, and Active Directory.
Support quarterly/annual internal and external audits.
Update asset records with accurate tagging, serial numbers, and location details.

Operational Support

Manage SysAid tickets related to asset updates, queries, or exceptions
Assist with onboarding/offboarding: ensuring laptops, desktops, and peripherals are properly assigned/returned.
Coordinate with IT Procurement & IT Desktop Support on warranty, repair, and replacements. Ensure cost-effective purchasing while meeting organizational needs.
Escalate Microsoft Intune non-compliant or inactive devices to the Desktop/Cyber teams.
Support patching and version control reporting.
Maintain strong relationships with clients and key stakeholders.

Reporting and Insights

Produce weekly and monthly dashboards on compliance, missing devices, and V-Track visibility.
Generate detailed reports on IT assets using V-Track
Provide insights and recommendations based on asset data.
Identify root causes for non-compliance and recommend process fixes.

Communication & Working Relationship

Internal:

Internal Departments

Reasons for Interaction:

Building collaborative relationships with stakeholders within the company

External:

Service Providers (External vendor/service providers etc)
Consultants and Service Providers (external consultants from service providers/vendors etc)

Reasons for Interaction:

Assist with allocated tasks
Participate in collaborative partnerships and innovation within the company

Candidate Requirements

Educational Qualifications

Diploma/Degree in IT, Information Systems, or related field.
ITIL Foundation (advantageous).
IT Asset Management certification (advantageous).

Years of Experience

2–4 years in IT Asset Management, Desktop Support, or similar environment.
Hands-on knowledge of ITAM Tools (ServiceNow, SysAid, Reftab etc.)
Proficiency in Microsoft Intune, Microsoft Configuration Manager (SCCM), Power BI, and Excel
Experience with asset compliance, audits, and lifecycle management.
Experience with financial accounting principles related to IT asset management.

Skills

Strong Microsoft Excel skills
Strong reporting skills.
Attention to detail and ability to reconcile across multiple systems.
Excellent communication and stakeholder management skills.
Ability to work under pressure with tight deadlines.
Compliance and Risk Management monitoring

Competencies

Behavioral Competencies

Accountability
Lifelong learner
Teamwork
Problem–solving
Communication
Organization and time-management

Hygiene Factors

Desire to develop & grow
Have integrity, uphold values & trustworthy
Logical thinker