TJ 14992 - Application Support Analyst

2 weeks ago


Johannesburg, Gauteng, South Africa Professional Career Services Full time
Employer Description Group of Luxury Lodges and Resorts Job Description
  • Log incidents, problems, and changes via the Service Management System.
  • Provide support for applications, systems, and databases.
  • Address SQL and front-end application issues, implementing solutions.
  • Regularly review application, database, and system performance, identifying and resolving issues.
  • Identify opportunities to automate repetitive tasks and improve system efficiency.
  • Share after-hours support duties with the team.
  • Configure systems, applications, and databases.
  • Create new and modify existing SQL/SSRS reports.
  • Support and maintain integrations between core applications, APIs, and third-party systems.
  • Maintain Power BI workspaces, manage access control, and optimize data models for performance.
  • Collaborate with DBAs and application vendors to resolve issues
  • Analyse requirements and deliver solutions
  • Maintain databases and applications, including upgrades and patches.
  • Manage application and database security permissions.
  • Backup and restore databases.
  • Create database schemas, tables, procedures, and permissions.
  • Implement system changes.
  • Participate in application testing, including UAT, regression testing, and deployment validation.
  • Develop and update technical documentation.
  • Ensure data accuracy, consistency, and compliance with relevant regulations and company policies.
  • Contribute to disaster recovery and business continuity planning for core applications and databases.
Qualifications
  • Degree/Diploma in Information Technology/Computer Science or related
Skills
  • 5 years experience in application support and/or database administration
  • Experience with MS SQL Server in a working environment, including sound knowledge of constructing SQL queries
  • Good knowledge of Information system terminologies, concepts, functions, policies, and procedures
  • Experience with SQL Reporting Services, VB.Net, APIs, Web Services and XML
  • Ability and willingness to work standby
Salary/Package Market Related dependent on Experience & Qualifications Benefits
  • Medical Aid
  • Provident


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