Sales Support Officer

2 months ago


Midrand, South Africa C3 Resources Full time
Role and Responsibilities:
 
As a Technical Sales Support Officer, your key duties will include:
 
  • Sales Administration: Assist the sales team with order processing, documentation, quotations, and sales reports.
  • Customer Interaction: Respond to customer inquiries, provide product information, and follow up on quotes and orders.
  • Technical Support: Assist in preparing technical proposals and learning key details about our product range to support the sales process.
  • CRM Management: Maintain and update customer records in the CRM system, tracking interactions and order history.
  • Team Coordination: Liaise with internal departments (engineering, production, logistics) to ensure smooth processing and fulfillment of orders.
  • Sales Reporting: Compile regular sales reports and assist in market research to help identify sales trends and opportunities.
 
 Key Competencies:
 
The ideal candidate will possess the following:
 
  • Experience in Sales Support: Previous experience, at least 5 years, in a technical or industrial environment is highly preferred.
  • Strong Communication Skills: Ability to interact professionally with both customers and internal teams, offering clear, concise, and timely communication.
  • Organizational Skills: High attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
  • Technical Aptitude: Comfortable working with technical products, and the ability to quickly learn about our heavy equipment product range.
  • Customer-Focused: A proactive approach to customer service, ensuring customer satisfaction through prompt support and problem-solving.
  • Team Player: Ability to work collaboratively with the sales team and other departments.
 
 Qualifications:
 
  • Any related qualification will be considered ti your advantage. Please include in your application.
  • Minimum of 5 years experience in a similar sales support or administrative role.
  • Familiarity with the heavy equipment or the manufacturing industry is essential.
 
 What We Offer:
 
  • Competitive salary and benefits.
  • Opportunities for growth and professional development.
  • A supportive and dynamic work environment.
 
If you are organized, technically minded, and thrive in a fast-paced environment, weâd love to hear from you
 
Join us in driving success in the heavy equipment industry
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