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Head of Digital Transformation and Innovation

4 weeks ago

eThekwini Metropolitan Municipality, South Africa Boxer Superstores Full time
Job title : Head of Digital Transformation and InnovationJob Location : KwaZulu-Natal, DurbanDeadline : March 10, 2025Quick Recommended Links
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Ideal Candidate Profile:

  • Proven experience in digital strategy within fintech, banking, and retail innovation.
  • Demonstrated success in e-commerce and financial services with a data-driven mindset.
  • Expertise in leveraging AI, data analytics, and automation to drive business performance.
  • Strong leadership skills with a track record of scaling digital businesses.
  • Exceptional collaboration and stakeholder management abilities.

Key Responsibilities:

Digital Strategy & Transformation:

  • Develop and execute Boxer’s digital innovation roadmap, driving e-commerce, loyalty programs, and customer engagement platforms, while implementing AI-driven insights to enhance operational efficiency.

Fintech & Financial Services:

  • Expand Boxer Money Services by integrating digital payments and mobile money solutions, lead strategic partnerships to promote financial inclusion, and manage remittances, account payments, and credit solutions.

Data Analytics & Personalisation:

  • Utilise customer and supplier data to optimise promotions, stock management, and pricing strategies, leveraging machine learning for customer behaviour analysis and refining loyalty programs to drive retention.

E-commerce & Omni-channel Growth:

  • Strengthen Boxer’s online presence through the development of digital ordering and delivery solutions, ensuring seamless integration between digital platforms and physical stores.

Technology & Retail Innovation:

  • Oversee the integration of new payment technologies such as QR codes, rapid payment systems, and mobile wallets, while driving process improvements in store operations and supply chain management.

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