Customer & Service Agent
4 days ago
This award-winning company is seeking a dedicated Customer Service Agent to be the cornerstone of its daily customer service operations. In this pivotal role, you will be at the heart of ensuring seamless interactions between members, merchants, and stakeholders, driving excellence in every aspect of service delivery.
As a Customer Service Agent, you will collaborate with the company's technology, operations, marketing, and merchant management teams to enhance the overall customer and merchant experience. With strong organizational and communication skills, a customer-centric approach, and a knack for problem-solving, you will play a crucial role in maintaining the high standards that this award-winning company is known for.
Join this esteemed team in shaping a customer service experience that leaves a lasting positive impression and helps set new benchmarks in service delivery.
POSITION INFO :Your Responsibilities as Agent :Customer and Merchant Service Operations :- Manage daily inquiries, complaints, and feedback via phone, email, and other channels.
- Assist in developing and implementing service policies and procedures for consistent delivery.
- Monitor service metrics and report regularly to the Programme Executive.
- Coordinate activities to ensure smooth customer service operations.
- Contribute to service function design, SOPs, and policies, with a focus on continuous improvement.
- Support performance enhancement through training and self-service setup.
- Collaborate with marketing to implement strategies that boost customer and merchant satisfaction.
- Work with merchant management for seamless support.
- Collect and analyze feedback to identify improvement areas.
- Resolve customer and merchant issues promptly.
- Maintain a tracking system for issue resolution.
- Prepare and present reports on service performance, issues, and trends.
- Communicate service policies and updates to the team and relevant departments.
- Assist in reviewing and enhancing service processes for greater efficiency.
- Leverage technology solutions to improve service delivery.
- Grade 12 / Matric.
- Post-school qualification in customer service, operations, or related field.
- Proven customer service experience, preferably in retail.
- Proficiency in CRM software and social media interactions.
- Strong problem-solving skills and a customer-centric approach.
- Ability to collaborate with cross-functional teams.
-
Customer Service Agent
5 days ago
Johannesburg, Gauteng, South Africa Network Full timeJoin to apply for the Customer Service Agent role at Network International.Job DescriptionAs a Customer Service agent within the contact center, you'll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms,...
-
Customer service agent
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne of our well known international e-hailing clients are looking for experienced Customer service agents to join their Johannesburg team on a 6-month contract. Responsibilities:Offer and driving 5 star service to the driver partners Come up with new initiatives Handling time Time trackingReview vehicle documents Offer solutions to driver...
-
Customer service agent
1 week ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne of our well known international e-hailing clients are looking for experienced Customer service agents to join their Johannesburg team on a 6-month contract. Responsibilities:Offer and driving 5 star service to the driver partners Come up with new initiatives Handling time Time trackingReview vehicle documents Offer solutions to driver...
-
Customer service agent
1 day ago
Johannesburg, Gauteng, South Africa Callforceoutsourcing Full timeCreating purposeful careers as we build the future of contact centre solutionsInbound customer service call center agent needed for Airline companyRESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etc.Explain processes to customers and assist them where necessaryWork in a team and longer than normal...
-
Customer Service Agent
1 week ago
Johannesburg, Gauteng, South Africa Sage Full timeJob Description Customer Service Agents at Sage are the heartbeat of our business, enhancing the customer experience, ensuring satisfaction and retention, building brand loyalty, and contributing to the company's success.In this hybrid office-based role, which requires a minimum of three days per week on-site at our Johannesburg office, you will provide...
-
Customer Service Agent
5 days ago
Johannesburg, Gauteng, South Africa Network Full timeJoin to apply for the Customer Service Agent role at Network InternationalJob DescriptionAs a Customer Service Specialist within the contact center, you'll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported...
-
Customer Service Agent x2
3 days ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeThe Customer Service Agent is responsible for providing exceptional support and assistance to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves handling customer communications through various channels, maintaining accurate records, and collaborating with other departments to improve service...
-
Customer Service Agent
4 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeURGENT: Contact Centre Agents (Temp) in Centurion, (Johannesburg)Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role:Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be...
-
Customer Care Agent
1 week ago
Johannesburg, Gauteng, South Africa Cartrack Full timeWe have a great opportunity for seasoned Customer Care Agents We're a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.We are looking for seasoned Customer Care...
-
Customer Care Agent
4 days ago
Johannesburg, Gauteng, South Africa Cartrack Full timeWe have a great opportunity for seasoned Customer Care Agents We're a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.We are looking for seasoned Customer Care...
-
Customer Experience Agent
4 days ago
Johannesburg, Gauteng, South Africa T-Mobile Full timeAbout the Job:We are looking for a highly skilled and customer-focused Customer Experience Agent to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Deliver Exceptional Experiences: Provide timely and...
-
Customer Service Agent – Credit Card Support
4 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeAre you passionate about delivering exceptional customer service in the banking industry? We're looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.Key Responsibilities:Handle incoming queries related to credit card services, transactions, and account details.Provide clear,...
-
Customer Service Representative
5 days ago
Johannesburg, Gauteng, South Africa Network Full timeJob OverviewThe role of a Customer Service Agent at Network International involves providing top-notch service to both internal and external stakeholders across all supported platforms while adhering to company-based time frames.This position requires individuals who can deliver exceptional customer experience, resolve queries in a timely and efficient...
-
International Customer Care Agent
3 days ago
Johannesburg, Gauteng, South Africa Buffalo International Logistics Full timeBuffalo International Logistics is seeking an experienced International Customer Care Agent to provide exceptional support to our global customers. As a key member of our customer service team, you will handle inquiries, resolve issues, and maintain accurate records.Key Skills :Effective communication skills and ability to build rapport with...
-
Customer Service Operations Head
6 days ago
Johannesburg, Gauteng, South Africa InsidEntity Full time**About InsidEntity**We are InsidEntity, a dynamic organization that values excellence in customer service.As a Customer Service Operations Head, you will play a key role in driving the success of our call centre team.The ideal candidate will have strong experience in call centre management and customer service, proven analytical abilities, knowledge of...
-
Customer Service Representative
4 days ago
Johannesburg, Gauteng, South Africa TransUnion Full timeRole OverviewSales & Retention Agents play a pivotal role in delivering exceptional customer experiences within our global contact center environment.The objective is to achieve first contact resolution whenever possible while delivering an elite experience to all TUCI customers and consumers.This requires providing world-class customer service, utilizing...
-
Customer Service Manager Lead
4 days ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeJob Title: Head of Customer SupportReports to: [Manager's Name]Location: [Location]About the RoleWe are seeking an experienced and motivated individual to fill the role of Head of Customer Support. The successful candidate will be responsible for leading and managing a team of customer support agents, providing guidance, coaching, and support to ensure they...
-
customer service agent
4 days ago
Johannesburg, Gauteng, South Africa WNS Global Services Full timeJob ResponsibilitiesProvide a reliable and trustworthy customer service.Identify and understand customer needs to consistently provide a high quality service.Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.Escalate any queries or complaints to the appropriate...
-
Customer Support Agent
4 days ago
Johannesburg, Gauteng, South Africa FOUR POINT 0 Full timeElectrical distributor looking for a Customer Support Agent to join their organisation.POSITION INFO :Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches.Responsibilities :Understand customer needs through their journey, from first contact to pre-sales...
-
Sales and Customer Service Representative
7 days ago
Johannesburg, Gauteng, South Africa Mukuru Full timeThis is a fantastic opportunity for a skilled and experienced individual to join our team at Mukuru as a Territory Sales Agent and Branch Teller. The successful candidate will be responsible for providing exceptional customer service, processing remittances, and driving sales within their assigned territory.The ideal candidate will have excellent...