Inhouse Manager

Found in: Talent ZA 2A C2 - 2 weeks ago


Johannesburg, South Africa Cre8work Full time

Job Overview:

The In-House Manager in the courier industry is a key leadership role responsible for overseeing the day-to-day operations of the in-house team, ensuring efficient package handling, timely deliveries, and excellent customer service. This position requires strong organizational and managerial skills to optimize processes and enhance overall operational performance.

Key Responsibilities:

  1. Team Management:
    • Supervise and lead the in-house team, including couriers, package handlers, and administrative staff.
    • Provide training, guidance, and support to ensure a high level of performance and customer satisfaction.
    • Conduct regular performance evaluations and address any performance issues.
  2. Operational Oversight:
    • Monitor and manage the daily operations of the in-house team.
    • Develop and implement efficient workflows for package sorting, handling, and dispatching.
    • Ensure compliance with safety standards and regulations in all operational activities.
  3. Resource Allocation:
    • Optimize staff schedules and allocate resources effectively to meet delivery demands.
    • Collaborate with other departments, such as logistics and customer service, to streamline operations.
    • Monitor and maintain courier fleet, ensuring vehicles are well-maintained and available for use.
  4. Quality Assurance:
    • Implement and enforce quality control measures for package handling and delivery processes.
    • Conduct regular audits to ensure accuracy, completeness, and timeliness of deliveries.
    • Address and resolve any issues related to package mishandling or delivery delays.
  5. Customer Service:
    • Work closely with customer service teams to address customer inquiries, concerns, and requests.
    • Monitor customer feedback and implement improvements to enhance service quality.
    • Collaborate with the customer service department to resolve escalated issues.
  6. Performance Metrics:
    • Establish and track key performance indicators (KPIs) for the in-house team.
    • Analyze operational data to identify areas for improvement and implement corrective actions.
    • Prepare regular reports on operational performance for senior management.
  7. Training and Development:
    • Coordinate training programs for the in-house team to enhance skills and knowledge.
    • Stay informed about industry trends, technologies, and best practices.
    • Foster a culture of continuous improvement and innovation.

Qualifications:

  • Bachelor's degree in Business, Logistics, or a related field.
  • Proven experience in a managerial role within the courier or logistics industry.
  • Strong leadership, communication, and problem-solving skills.
  • Knowledge of courier operations, including sorting, dispatching, and delivery processes.

Preferred Skills:

  • Familiarity with courier management software and tracking systems.
  • Experience in route optimization and logistics planning.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Strong analytical and decision-making abilities.


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