National Operations Manager

4 weeks ago

iLembe DC, South Africa Pronel Personnel Full time

Our client based in the Umhlali area is seeking a National Operations Manager to join their team. The role will involve overseeing and managing the clubs' operational performance, ensuring smooth service delivery, resource optimization, and the attainment of budgeted revenue and profit goals. This position demands strong leadership, strategic planning, and hands-on management, including day-to-day oversight of regional and club managers, as well as staff, to maintain high levels of customer satisfaction, operational efficiency, financial performance, and increased player occupancy at the clubs.

 

Key Responsibilities:

Strategic Planning and Execution:

  • Develop and implement operational strategies aligned with the overall business goals.
  • Collaborate with leadership to set and achieve key performance indicators (KPIs) and targets.
  • Identify opportunities to grow participation of players at Clubs, including new clubs, facilities, or service offerings.
  • Develop differentiators at clubs to grow and maintain a strong player base.

Club Operations Management:

  • Oversee day-to-day operations of all Club locations, ensuring facilities are well-maintained and fully operational.
  • Implement and monitor policies, procedures, and standards to enhance operational efficiency, daily court maintenance and customer experience.
  • Manage, report on and direct court booking, tournament scheduling, and member activities to maximize revenue and participation.
  • Responsible to drive all ancillary club revenue: including, retail, F&B. Advertising and other sporting activities ie tennis, golf driving range, putting green etc.
  • Management of clubs that are outsources as per contractual agreement.
  • Management of retail stock.

Financial Oversight:

  • Produce reports weekly and monthly on occupation, revenue and performance to budget for all clubs.
  • Overall responsibility for the clubs performance to budget, monitor expenses, and ensure cost-effective operations.
  • Identify and implement strategies to increase player participation and profitability, including optimizing pricing models and controlling operational costs at all clubs.

Team Leadership and Development:

  • Recruit, train, and lead a high-performing operations team, including managers, coaches, and support staff at clubs.
  • Conduct performance reviews, set goals, and provide ongoing mentoring to foster personal growth of club personnel.
  • Create a positive and motivating work environment to drive team engagement and retention.
  • Review and encourage improved management performance at clubs through incentive-based programmes.

Customer Experience:

  • Ensure exceptional customer service standards across all club locations, addressing member feedback and resolving issues promptly.
  • Build and maintain strong relationships with members, partners, and stakeholders to enhance loyalty and satisfaction.
  • Manage security and court maintenance standard at all club locations.

Marketing and Event Support:

  • Work closely with the marketing team to support promotional activities, events, and tournaments.
  • Oversee execution of events, ensuring smooth operations and positive customer experiences.
  • Direct and manage the social media activities of the company.
  • Solicit promotional and brand advertising for clubs.

Compliance and Safety:

  • Ensure compliance with all legal, regulatory, and safety standards at clubs.
  • Implement and monitor health and safety protocols to ensure a safe environment for staff and members.

 

 

Qualifications:

Education & Experience:

  • Bachelor’s degree in Business Administration, Sports Management, or a related field.
  • Proven experience in operations management, preferably within the sports, fitness, or hospitality industries.
  • Strong understanding of sport or related recreational activities is highly desirable.
  • People’s management experience with a high degree of EQ.

Skills:

  • Excellent leadership and team management skills.
  • Strong financial acumen and ability to analyse data for decision-making.
  • Outstanding communication and interpersonal skills.
  • Problem-solving mindset with the ability to work under pressure.
  • Familiarity with facility management and scheduling systems (e.g., Playtomic).
  • Strong Excel capability to create reports and analysis of data.

Strategic Planning

  • Understand all local and international club and sport developments and trends.
  • Monitor all club competitors and activities, including pricing and strategies.

Preferred Qualifications:

  • Experience in multi-site operations management.
  • Passion for sports and recreation.
  • Knowledge of marketing and event management strategies.
  • Strong computer skills
  • Social media understanding
  • Marketing and advertising

Work Environment:

  • Primarily on-site at the office presence daily, with a fair degree of travel between club locations.
  • May require availability on weekends or evenings for events or operational needs

 

  • Operational Co-Ordinator L3

    3 weeks ago

    West Coast DC, South Africa Dante Personnel Full time

    Minimum requirements: National higher diploma or degree in Operations and/or Agricultural Management or a related fieldAVCASA qualification will be an advantage4 years' experience in operational or management roles within the agricultural industryKnowledge of IPM practices and methodsExposure to yearly audits and reportsExperience with health and safety...

  • Senior Production Manager Ref: 3843

    3 days ago

    West Coast DC, South Africa NDC Personnel Full time

    We're looking for an individual with a National Operations Diploma or something similar, with 5 years work experience within an animal feed production environment. You should know about pellet press technology and have experience managing a team.

  • Commercial Operations Manager

    4 weeks ago

    South Cape DC, South Africa Mayfly Agri (Pty) Ltd Full time

    Minimum requirements for the role: Must have a Bachelors degree in Agricultural Economics or a related field Minimum 5 years experience in commercial operations management within the farming sector Entrepreneurial mindset with a proactive approach to identifying and seizing opportunities is essential Must have an excellent understanding of mega-farming...

  • Western Cape Manager

    1 week ago

    West Coast DC, South Africa Dante Personnel Full time

    Minimum requirements: National Higher Diploma or Degree in Agriculture and/or ManagementMicrosoft Office and Google Earth proficiencyValid Drivers License (essential)AVCASA certification (advantageous)5+ years experience in an operational management roleWillingness to travel extensivelyKey Responsibilities:Oversee the implementation of the SIT ProgrammeBuild...

  • Liquor Store Manager Designate

    4 weeks ago

    Indlovu DC, South Africa Shoprite Group of Companies Full time

    Job title : Liquor Store Manager DesignateJob Location : KwaZulu-Natal, PietermaritzburgDeadline : March 01, 2025Quick Recommended Links Jobs by Location Job by industries Job Objectives HR administration Financial Sales maximisation Minimisation of wastage and in-store markdown (accountable losses) and shrinkage (unaccountable losses) Branch sales...

  • TQFSM Manager Ref: 3856

    1 week ago

    West Coast DC, South Africa NDC Personnel Full time

    Applicants should have a National Diploma in Food Science or Technology, strong leadership qualities, and a minimum of 3-5 years experience in the food manufacturing industry. Experience in the implementation and management of foods safety and Quality management systems is a must have

  • FSG - CCTV Operator PSIRA Grade B - KZN

    4 weeks ago

    Indlovu DC, South Africa Fidelity Services Group Full time

    Job title : FSG - CCTV Operator PSIRA Grade B - KZNJob Location : KwaZulu-Natal, PietermaritzburgDeadline : March 10, 2025Quick Recommended Links Jobs by Location Job by industries Minimum Requirements: Grade 12 Grade B PSIRA (SOB) registered and accredited, with traceable references Own reliable transport. Fire Fighting trained & First Aid trained....

  • Sales Manager

    4 weeks ago

    South Cape DC, South Africa The South African Breweries Full time

    Job title : Sales Manager (Large) - SAB George DepotJob Location : Western Cape, GeorgeDeadline : March 19, 2025Quick Recommended Links Jobs by Location Job by industries Key roles and responsibilities: Develop strategic business plans Compile quarterly operational sales plan in relation to the 3 year business plan Develop an annual time and territory...

  • Regional Manager

    4 weeks ago

    Southern DC, South Africa Frank Consult Full time

    Our multinational client, specializing in agricultural fertilizers, is actively searching for a Regional Manager to oversee operations in the Northern Free State and Southern North West  region. The ideal candidate will play a pivotal role in leading and empowering a team of technical sales representatives to deliver exceptional service, nurture client...

  • Associate Professor

    4 weeks ago

    Indlovu DC, South Africa Durban University of Technology Full time

    Job title : Associate Professor - Ref No: F656Job Location : KwaZulu-Natal, PietermaritzburgDeadline : March 08, 2025Quick Recommended Links Jobs by Location Job by industries MINIMUM REQUIREMENTS APhD in Public Management/ Administration/ Local Government/ Supply Chain Management (NQF10)...

  • Maintenance Manager

    4 weeks ago

    South Cape DC, South Africa IntelliStaff Full time

    Area/Location: Western Cape, Swellendam Job Overview: Responsible for the complete technical and maintenance installations of the De Hoop facilities, including houses and staff village. The role involves overseeing the technical team, ensuring proper maintenance, and managing all aspects of off-grid operations.Key Responsibilities: Develop manuals and...

  • Client Service Consultant

    6 days ago

    iLembe, KwaZulu-Natal, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

  • Area Manager

    4 weeks ago

    (South) Uthungulu DC, South Africa Cash Crusaders Retail (Pty) Ltd Full time

    Position Overview We are seeking a dynamic and skilled Area Manager/Field Development Officer (FDO) to oversee the company’s day-to-day operations across designated regions. The ideal candidate will focus on optimizing store performance, developing sales strategies, and ensuring adherence to company standards and goals. This role involves extensive...

  • Project Manager

    4 weeks ago

    (South) Uthungulu DC, South Africa Fives Full time

    Job title : Project ManagerJob Location : KwaZulu-Natal, Richards BayDeadline : March 11, 2025Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Project Leadership & Strategy: Oversee complex projects from initiation to completion, ensuring alignment with business objectives. Lead the creation of detailed project execution...

  • Safety Officer SACPCMP Piketberg

    1 week ago

    West Coast DC, South Africa The-Recruiter Full time

    Qualification, Experience and Technical Requirements- Matric/Grade 12- Registered as Candidate with SACPCMP as a Health and Safety Officer- 2 Years of experience within a SHE Officer position within Construction- SAMTRAC, NEBOSCH or equivalent certification- Knowledge of the National Environmental Act; Occupational Health and Safety Act, National Traffic...

  • Junior Merchandiser | Managed People Solutions | George

    4 weeks ago

    South Cape DC, South Africa Managed People Solutions Full time

    Job title : Junior Merchandiser | Managed People Solutions | GeorgeJob Location : Western Cape, GeorgeDeadline : March 19, 2025Quick Recommended Links Jobs by Location Job by industries Successful candidates will be working as Junior Merchandisers performing the following duties: Determine stock to be merchandised Draw stock requirements Check vintage,...

  • Director of Sales St. George UT

    4 weeks ago

    South Cape DC, South Africa Celebree School Full time

    Manage the daily operations of the local radio, live event and digital sales department. Lead sales team to exceed revenue targets by developing a sales strategy and holding the team accountable to hitting and exceeding their individual goals. Retain and support our A players, recruit and grow new sellers on the team Recruit/Train New and current...

  • EHS Coordinator

    4 weeks ago

    Uthukela DC, South Africa PepsiCo Full time

    Job title : EHS Coordinator - Ladysmith BakeryJob Location : KwaZulu-Natal, LadysmithDeadline : March 17, 2025Quick Recommended Links Jobs by Location Job by industries Responsibilities What we’re looking for: We are looking for a EHS Co-ordinator to join our dynamic team in Ladysmith. The successful incumbent will be responsible to drive the...

  • Fleet Controller

    4 weeks ago

    Uthukela DC, South Africa Kerry Kopp Recruitment Full time

    About the role: We are looking for a dedicated Fleet Controller to oversee the logistics and management of our fleet. In this role, you will be responsible for coordinating vehicle schedules, monitoring fuel usage, ensuring compliance with regulations, and optimizing routes for efficiency.Duties and responsibilities: Coordinate and monitor fleet operations...

  • Stores Supervisor

    4 weeks ago

    (South) Uthungulu DC, South Africa Mondi Group Full time

    Job title : Stores Supervisor - Richards BayJob Location : KwaZulu-Natal, Richards BayDeadline : March 13, 2025Quick Recommended Links Jobs by Location Job by industries Your mission Manages all subordinates to meet the specific performance standards. Adheres to Standard Operating Procedures Maximises operating targets relating to service delivery and...