Duty Manager

2 weeks ago

Franschhoek, South Africa Phoenix Recruitment Full time

Duties:  Guest Experience & Hosting: Ensuring every detail of guest stay is thoughtfully supported, beautifully executed and energetically held.Act as guestâs anchor during their stay, responsible for translating the intention into lived experience.Warmly welcome and orientate guests on arrivalHold and guide the flow of check-ins and check-outsEnsure all departments are aligned for guest arrivals and key ritualsConduct final room checks in collaboration with the Housekeeping ManagerUpdate bookings, guest records and manage extensions changes of staySchedule or adjust rituals, rhythms and experiences during a guest's stayLiaise with external practitioners where neededCoordinate additional activities, transfers and reservationsOversee readiness of public guest spaces, alongside the Housekeeping ManagerEnsure guest purchases from the Farm Shop and Atelier are processed and recorded with careMaintain and manage guest golf cart cleanliness and readiness House & Daily Flow Oversight: Serve as the connection point between guests and internal teamsGuide the daily rhythm and energy of the house in collaboration with department leadsIdentify and report maintenance issues and follow through to resolutionMaintain awareness of house environment, flow, and guest presenceSupport activity setups and shared spaces with attentiveness and foresightHold a calm, clear presence within the team, flag concerns or tensions early and constructivelyEnsure alignment with the standards and spirit of Sterrekopje in all touchpoints Stock & Ordering Oversight: Oversees several essential inventory and ordering functions to ensure the house flows seamlessly and guest needs are anticipated.Monthly stock takes of the Farm Shop and Operating Equipment (OE)Weekly checks to identify replenishment needsMaintain and update digital inventory records (Tall Order, Teams, etc.)Place and manage orders for:Guest stationery and amenitiesCandlesAtelier Studio suppliesSpecific guest requests or ad hoc itemsStock should be stewarded consciously â balancing practicality with creativity, reducing waste, and ensuring readiness without excess. Guiding Principles: Embody the tone and values â holding professionalism and presence in equal measure.Acting with presence and integrityTaking full accountability for responsibilities heldLeading with discernment and careWorking in harmony with the team Requirements: MatricTertiary qualification in Hospitality or Hotel ManagementMinimum of 3 years Duty Manager or Assistant Hotel Management experiencePrevious 5* Hotel experienceCertificate in First Aid/Fire Fighting/Health and Safety, would be advantageousValid Driverâs licenseComputer skills including proficiency in the use of Protel & MS OfficeSustainable quality and attention to detailInnovation for resultsInitiative and change agentTeamwork, cross organisational collaboration and building high performance teamsManaging uncertainty (ambiguity) and adaptabilityAbility to work shifts including night shift.Personal and professional integrity of the highest standardPreference will be given to candidates from Franschhoek and neighbouring areas

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