Duty Manager Accommodation FOH

Work Amidst Nature in the Heart of the Winelands

Imagine starting your day with the sunrise over lush vineyards and the tranquillity of farm life. At Boschendal, the surroundings are not just a backdrop; they're integral to our work and our inspiration. Nestled in the heart of South Africa's golden triangle of wine country, our farm offers a unique escape from the hustle of city life. A Typical Day at Boschendal: Experience a different pace and setting of work life. Whether it's walking among the vineyards, engaging with guests, or collaborating on a new project, every day here is a blend of meaningful work and the beauty of the natural landscape.

OUR PURPOSE: Regenerating our Future & Soil

At Boschendal, our purpose is clear: to nurture the land, inspire our people, and strengthen our community. Guided by core values, we strive to offer something truly meaningful, from our regenerative practices to our dedication to artisanal craftsmanship.

The
Duty Manager

will oversee and manage all operations related to Front of House areas, ensuring an exceptional guest experience. This role is integral to maintaining the highest standards of cleanliness, service, and operational efficiency while fostering a welcoming and professional environment. Ensure smooth arrivals, departures, and administrative efficiency and handling reservations of activities and F&B requirements for in-house guests. The Duty Manager will work and cover late shifts (14:00 – 23:00) and be allocated across the farm to the various FOH areas.

KEY DUTIES AND RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO:

GUEST SERVICES (FRONT OF HOUSE)

• Act as the primary point of contact for all guest queries, concerns, and special requests, ensuring timely and effective resolution.
• Support FOH, Manage and co-ordinate check-ins, check-outs, and guest billing procedures efficiently.
• The Late shift Duty Manager will support the Guest Relations Manager by providing leadership support and guidance to the Night Auditors.
• Ensure the delivery of personalized guest experiences, including recommendations and assistance with itineraries and special room drops e.g. VIPs.
• To support and Provide VIP meet and greet and personalised in room check-in.
• Monitor guest satisfaction through feedback and implement continuous improvements.
• Train and mentor front-of-house staff to deliver exceptional customer service.
• Regularly move between all accommodation areas to ensure seamless operations and consistency in service-delivery.
• Proactively engage with guests to address needs, ensure satisfaction, and gather valuable feedback. This should take place throughout the day.
• Assist with organizing and overseeing guest activities or events, ensuring smooth execution and an enjoyable experience.
• Respond promptly to on-site emergencies or guest concerns, demonstrating professionalism and efficiency.
• Ensure cleaning guidelines are followed and completed in accordance with current requirements.
• Ensure housekeepers' duties be completed when required as relating to guests.
• Manage and report on a weekly basis on outstanding accommodation maintenance requirements.
• Assist the team with guest requests and cleaning when necessary.
• Report and perform regular inspections of rooms to ensure they are up to standard.
• Ensure transparent communication between the various teams and other departments in relation to guests and other relevant info.
• The Duty Manager will support all training efforts for the FOH teams to the required levels and the training is kept up to date.
• Ensure Health and Safety compliance in relation in areas
• Lead daily briefings in the absence of the Guest Relations Manager, to align teams with operational goals and guest expectations.
• Handle staff performance evaluations, provide constructive feedback, and identify training needs.
• Foster collaboration between departments to ensure seamless service delivery across all areas of the property.

EDUCATIONAL BACKGROUND:

·       Matric

·       Relevant hospitality certificates advantages

·       
Driver's License

EXPERIENCE & SKILLS:

·       Manage hospitality teams

·       Stock and systems knowledge

·       Handling guest complaints and guest experience

·       Previous Hospitality and guest experience

·       Cleaning and maintenance of accommodation rooms and facilities

BEHAVIOURAL COMPETENCIES

·       Communication skills.

·       Task driven.

·       Interpersonal skills.

·       Team player.

·       Able to multi-task

Working Conditions:

·       Weekend, holiday, and evening work required.

·       Involvement in outdoor and event-based settings across the estate.

Closing date
: 25 October 2025

Application process: Please email your updated CV to