Claims Client Carrier Relationship Officer

Found in: beBee jobs ZA - 1 week ago

Durban, KwaZulu-Natal, South Africa Marsh Full time

Marsh McLennan is seeking candidates, based in Durban or surrounding KWZ area, for the following position:

Claims Client Carrier Relationship Officer

What can you expect?

  • Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claims
  • Exposure to some of the largest insurers in South Africa
  • Fast paced work environment
  • Well-structured and paperless claims services
  • Providing essential claims services to ensure client business success

What is in it for you?

  • Solid platform to grow and build your technical skills and expertise in insurance.
  • Ability to enhance your skills via various on the job training and internal online resources.
  • Being part of a global organization
  • All benefits as per the location HR policy will be applicable

We will count you on to.

  • Review and understand incoming documentation seeking guidance or advice where necessary
  • Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
  • Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
  • Provide support for procedural guidance to clients and facilitate information requests between colleagues ,insurers and clients
  • Communicate with colleagues, clients or beneficiaries to provide status updates, and follow-up with insurers on escalations
  • Generate claims reports from internal system as required, validate, supplement and distribute as necessary
  • Adhere to compliance / regulatory requirements, or Marsh's Professional standards to maintain quality & avoid potential E&O situations
  • Build and maintain effective relationships with clients, colleagues, third parties and insurers
  • Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times
  • Proactively handle tasks and activities to ensure adherence to local or client service standards, or KPI's
  • Manage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessary
  • Manage overall adherence to Marsh Policies
  • Manage outstanding run off claims per the professional standards

What you need to have?

  • Insurance and claims handling knowledge
  • Clear and concise oral and written communication skills in English.
  • Strong numerical skills
  • Excellent organization skills – able to prioritize work and meet deadlines
  • Excellent interpersonal skills – able to work within a team
  • Be comfortable and have experience working with technology
  • Proficient in Microsoft Office tools – Outlook, Word and Excel
  • Ability to work under pressure
  • Strong time management skills
  • Ability to problem solve
  • Previous insurance studies will be advantageous

What makes you stand out?

  • Work experience in Insurance with, 2+ years of previous insurance claims preferably commercial claims
  • Ability to deal with work pressures and client demands
  • Demonstrate a high passion for client service and satisfaction
  • Demonstrate a drive for personal development and growth
  • Clear work history of high performance and adherence to Marsh Standards and performance goals
  • Good work ethic and a team player
  • Strong verbal & written communication skills

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