Policy Review Adviser
Found in: beBee jobs ZA - 1 week ago
Job title : Policy Review Adviser jobs in KwaZulu-Natal
Job Location : KwaZulu-Natal, Durban
Deadline : May 04, 2024
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Job Overview:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.
Job Responsibilities:
Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
To update and revise customers' policy details making any necessary adjustments and cancellations.
Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
Administer and process incoming post and e-mail, including the scanning of relevant documents.
Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA's.
Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA's.
Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
Any other reasonable duties
Job Requirements:
Minimum of a Matric/NQF 4 qualification
Solid insurance experience
Working in a customer services environment
Complaint handling experience
Strong Microsoft Office experience with Word, Excel and Power – Point.
High level Customer Service Skills
Previous experience within the contact centre/insurance industry beneficial
Experience Required:
Previous experience in a complaint handling role, ideally with experience in early resolutions
Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
Previous complaint handling experience within an FCA regulated business is ideal.
Experience taking both outbound and inbound calls
Providing the best resolution for the customer
Skills Required:
Good communication skills, both verbal and written
Good time management and organisation skills
Problem solving skills with the ability to adopt a logical approach to resolving problems
Good data and statistical analysis skills
Good technical skills
IT and software skills, including good Microsoft Excel and Word knowledge
Preferred Requirements/Skills:
Experience/exposure to UK customers'/clientele.
RE qualification
FAIS credits
Core Behaviour
Huntswood's employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
Dynamic, passionate and determined
Friendly, compassionate and cooperative
*Customer Service jobs in south africa
*Policy Review Adviser in Durban
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