Support Technician
Found in: beBee jobs ZA - 2 weeks ago
Job title : Support Technician – KZN (Altron Campus KwaZulu-Natal Riverhorse Valley) jobs in KwaZulu-Natal
Job Location : KwaZulu-Natal,
Deadline : 18-May-24
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MAIN JOB PURPOSE
Customer Relationship Management
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rate and recall rate under the stipulated requirements.
Maintain customer relationship.
Internal Processes
Be productive based on the calls allocated to them.
Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
Maintain and manage sufficient boot stock.
Complete administration within time frames as per policies.
Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
Technical support, maintenance, trouble shooting on retail machines.
Human Capital
Complete own training and development objectives as per agreed timelines in the personal development plan.
Ensure that all policies and procedures are followed according to the company requirement.
Job Requirements:
Requirements
Must reside in KZN
Qualifications
Matric or other equivalent qualification preferable
A + and N + Qualification
Experience
2 years' experience in maintaining equipment in an IT environment
2 -3 years Desktop support experience
Computer literate in relevant operating system
Skills
Electronic skills
Fault-finding techniques
MS Office
Education
National Certificate Level 4 (N4) / Grade 12: Information Technology (Required)
*Engineering / Technical jobs in south africa
*Support Technician – KZN (Altron Campus KwaZulu-Natal Riverhorse Valley) in
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