Communication Specialist
Found in: beBee jobs ZA - 2 weeks ago
Job title : Communication Specialist – Pretoria jobs in Gauteng
Job Location : Gauteng, Pretoria
Deadline : May 02, 2024
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Requirements
5 years relevant experience
Duties & Responsibilities
Implementation of a tactical operational Communication framework, processes, systems and performance standards
(Internal Process) –
Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.
Define methods and techniques to apply in an area of specialisation that is in alignment with area objectives and the operational strategy.
Develop and disseminate media statements, opinion pieces and feature articles to promote a positive organisational reputation in the market place.
Develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross process integration.
Undertake information gathering and analysis of data within set guidelines to provide timely information in area of accountability.
Engage with clients in a client centric manner (Client Services) –
Provide authoritative, specialist expertise and advice to external customers.
Build and maintain relationships with clients and internal and external stakeholders that promote cross delivery process solutions.
Develop and manage key stakeholder relationships that enable achievement of operational objectives.
Implement client retention strategies effectively and report on the effectiveness thereof for future improvement.
Liaise with clients and provide information and advisory services to facilitate information dissemination, flow and customer satisfaction.
Manage the development of standardised client centred scripts for client service processes.
Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.
Participate in relevant customer or stakeholder forums.
Plan, conduct and provide feedback on random customer satisfaction audits related to communication of product and solution mix
Self-management and teamwork (People) –
Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
Positively influence and manage change and offer specialist support where required.
Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
Take ownership for driving career development
Competencies
Business Acumen
Collaboration
Client/ Stakeholder Commitment
Impact and Influence
Drive for Results
Self-Awareness and Insight
Leads Change and Innovation
Diversity and Inclusiveness
Motivating and Inspiring Team
Growing Talent
*Customer Service jobs in south africa
*Communication Specialist – Pretoria in Pretoria
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