Manager - TFLS Project Support Technology Information

3 weeks ago

Pretoria, Gauteng, South Africa MTN Full time
MTN's job vacancy, Career and Recruitment

Job title : Manager – TFLS Project Support Technology Information jobs in Gauteng

Job Location : Gauteng,

Deadline : May 04, 2024

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RESPONSIBILITIES

Key Performance Areas

Strategic Planning:

Develop a Project Governance Framework driving accountability across the delivery value chain
Develop the contracts management and SLA management framework for vendors
Provide input and guidance to service delivery efficiency
Ensure alignment and acceptance of RACI across the value chain between customer, Business, Network teams and vendors
Implementing a company-wide approach to running projects to ensure best practice methodologies are used within TFLS and that smaller projects are "operationalized" and owned by regional TFLS teams.

Operational Planning:
Manage the interface between Finance Administration for TFLS with Business Finance
Align TFLS with the organisation financial policies and processes
Ensure the team has heightened focus on revenue impacting projects and apply relevant prioritization
Ensure alignment between the warehouse functions and the projects equipment demands
Ensure a balance between project equipment demands and available stock with timely ordering to support business needs
Manage implementation, integration, and adoption of service delivery order workflows
Manage TFLS accurate high-quality reporting on a weekly and monthly basis
Close management of TFLS risk register and POPI compliance
Monitor, communicate and promote awareness of TFLS business risks and compliance requirements
Continuously monitor Vendor and Third-Party SLAs and implement penalties where necessary
Project Manage Third-Party service delivery ensuring delivery within agreed SLAs
Tightly Manage escalation process with Third Parties
Implement effective stakeholder engagements

Capacity building:
Ensure the team has the appropriate skills and resources to meet planned business demand
Dimension team and individual staff members in accordance with industry best practice
Maintain optimal resource capacity for both FTE and contractors to ensure business continuity and knowledge retention

People and Culture:
Lead, develop and coach the team and project managers in TFLS
Drive a culture of high performance, accountability, and consequence management
Continuous assessment of delivery capabilities
Ensure team develops an understanding of delivery across an environment of highly skilled ICT and Converged specialists
Act as an ambassador and role model for MTN Enterprise and Wholesale Business by living the brand values and vital behaviours
Help to make the TFLS environment the best place to work
Improve the employee engagement through the GCA related initiatives
Ensure the attraction, development, and retention of talented resources
Ensure a culture of continuous evaluation and improvement

Governance and Control:
Strictly follow and ensure team compliance of relevant policies and procedures
Establish Governance framework for effective control of purchase orders
Comply with existing business governance where required
Implement proper controls and processes to identify and minimise mistakes when raising purchase requisitions
Ensure proper project controls are in place to manage financial and operational risks across the business
Appropriate implementation of DoA to facilitate minimal delays in approval process of purchase orders
Implement adequate controls and processes to facilitate forward and reverse logistics of project equipment
Ensure compliance with appropriate procurement policies and procedures

QUALIFICATIONS

Education:

4 Year Tertiary qualification in Telecommunications or Electronic Engineering or Project Management
Business Administration Degree is highly advantageous
Certification in Prince 2 Practitioner or PMP

Experience:
Minimum of 5 years' experience in the Telecommunications environment; with experience in supervising/managing others
5 years working with management of Capex and Opex budgets
Hands on experience with Service and Project Delivery
Expert skills and mentorship-level capabilities in Stakeholder Management
Hands on experience in customer project and infrastructure project rollout
Experience in deployment of fixed-line solutions on large scale (> 1000 services per month)
Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
Worked across diverse cultures and geographies

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