![Logicalis](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Manager
2 months ago
Job Type: Full Time
Qualification: Bachelors
Experience: 5 years
Location: Western Cape
City: Cape Town
Job Field: Customer Care
Job DescriptionROLE RESPONSIBILITIES:
- Single point of contact for clients and main contact for issues
- Identify, analyze, and report contract delivery issues
- Participate in compliance reviews and take necessary actions
- Understanding the contract life cycle and preparing SLAs
- Support Contract Manager in ensuring accurate contract billing
- Build and maintain relationships with delivery units and external partners
- Negotiate and manage Operational Level Agreements and Underpinning Contracts
- Proactively manage customer services and troubleshoot technical issues
- Manage ITIL processes and drive continuous improvement
- Develop and implement Service Improvement Plans
- Ensure project delivery and measure project success
- Review and audit delivery processes
DELIVERY RESPONSIBILITIES:
SLAs
- Ensure quality service delivery and meet SLA requirements
- Manage third-party relationships and conduct performance reviews
- Facilitate operational meetings and ensure service level agreement conformance
KEY PERFORMANCE INDICATORS:
- Manage Customer Satisfaction and improve overall satisfaction
- Understand customer business needs and assist in developing IT strategies
- Focus on reducing Total Cost of Ownership (TCO) where applicable
- Engage in project management when needed
PERSON REQUIREMENTS:
EXPERIENCE:
- Demonstrated people management and customer relationship skills
- Process-oriented personality with attention to detail and quality
- Able to work under pressure, meet deadlines, and resolve conflicts
- Positive 'Can Do attitude' and strong team player
QUALIFICATIONS:
- Bachelor's degree or equivalent experience
- ITIL Foundation and technical certifications
- Minimum 5 years Service Delivery Manager experience
- 5-7 years background in Computer Science
If you're interested and meet the qualifications, consider applying through Logicalis.
Education Requirements: Bachelor's degree
Experience Requirements: 5 years
Experience in Place of Education: Not Required
We have other current jobs related to this field that you can find below
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa HR Genie Full timeOur Client a Global tech firm is seeking a Service Delivery Manager Insurance to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment.This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Dimension Data Full timeThis role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa HR Genie Full timeOur Client a Global tech firm is seeking a Service Delivery Manager Banking to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment.This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Dimension Data Full timeThis role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners, software...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Sabio Group Full timeSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...
-
IT Service Delivery
2 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeOur BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential FunctionsClient...
-
IT Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeOur client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Progressive Edge Full timeCape Town / Jhb (Hybrid)A global company, a UK contact center solution supplier, provides high-quality, secure, and robust platforms and solutions to leading brands and partners worldwide. They specialize in creating state-of-the-art real-time communications platforms and contact center system integration.The company offers a friendly and passionate team...
-
IT Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob DescriptionJob Responsibilities:Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operations Provide back-end support for IT systems and processes Good understanding of Networking, Systems, Voice and business applications. Lead and manage the IT team, providing guidance, support, and resolving any escalated...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Guud Full timeCompany Overview: Guud is a pioneering provider of innovative healthcare solutions committed to improving access to high-quality patient care. Our mission is to deliver essential healthcare services directly to communities through our advanced fleet of mobile healthcare units. We prioritize cutting-edge technology and a dedicated team to ensure healthcare...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Engen Full timePurpose of the Job:To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives and...
-
IT Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Deka Minas (Pty) Ltd Full timeWe are recruiting for an ambitious IT Service Delivery Manager to build and mature our clients' IT Service Delivery model. We have existing 1st line technical support and service deskexcellent leadership skills and solid management experience backed by strong technical skills.Duties and Responsibilities include, but is not limited to:To manage Service...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa NSC Global Full timeOverview:NSC Global is currently looking for a Service Delivery Manager to join our growing company.POSITION: Service Delivery ManagerJOB TYPE: US Hours ONLY (8am - 5.30pm EST)START DATE:IMMEDIATELYThis role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds...
-
IT Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Pro Tem Full timeThe Service Delivery Manager is responsible for the delivery of Cloud MXDR service offering.This includes the following processes, responsibilities, and tasks: Daytoday functional management of the MXDR team and members Project management for connecting customers to the Cloud MXDR Preparing and monitoring the Cloud MXDR SLA for assigned customers. Sending...
-
Service Delivery Manager: Insurance
2 weeks ago
Cape Town, Western Cape, South Africa Boardroom Appointments Full timeKey purpose:This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...
-
IT Service Delivery Officer
2 weeks ago
Cape Town, Western Cape, South Africa StaffCentral Consulting Full timeJob Duties/Responsibilities will include:Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of serviceReview and optimize processes and proceduresEnsure that delivered services are fit for purpose, carrying out relevant reviews as necessaryManage the services...
-
Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa AVI Limited Full timeAVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges,...
-
Service Delivery Manager Mxdr
2 weeks ago
Cape Town, Western Cape, South Africa Pro Tem Full timeWe are looking for the Service Delivery Manager MXDR is responsible for the delivery of the company's Cloud MXDR service offering.This includes the following processes, responsibilities, and tasks: Daytoday functional management of the MXDR team and members Project management for connecting customers to the Cloud MXDR Preparing and monitoring the Cloud MXDR...
-
Tmt Careers – Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Altron Full timeJob Description:In this role, you will be responsible for managing the high performing service delivery functions including Application Support, Platform Support and Incident/Change Management.(ads1)Job Responsibilities:Manage team rosters to ensure consistent support coverage to the businessLead the application support and platform support...
-
Ssdm - Senior Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Barratt and Co Full timeKey Responsibilities: Lead and manage the infrastructure service delivery team Develop and implement service delivery processes and procedures Ensure compliance with SLAs and service level targets Manage service escalations and resolve incidents and problems Develop and maintain relationships with internal and external stakeholders Provide regular service...