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IT Service Delivery Manager
2 weeks ago
This includes the following processes, responsibilities, and tasks:
- Daytoday functional management of the MXDR team and members
- Project management for connecting customers to the Cloud MXDR
- Preparing and monitoring the Cloud MXDR SLA for assigned customers.
- Sending out monthly Security Incident & Change Reports (SICRs) for assigned customers.
- Recurrent meetings with the customers (weekly, monthly, quarterly, or halfyearly) with assigned customers
- General relationship management with the assigned Cloud MXDR customers
- Assessing and managing customer requests (RFCs) for the Cloud MXDR service
- Monitoring Incident Report, Incident Respond and Security Breach processes.
- Acts as an escalation point for the Cloud MXDR service.
- Implementing operational improvements for the Cloud MXDR
- Monitoring the quality of the overall Cloud MXDR service (processbased, human and tooling)
- Spot new opportunities for assigned customers
- Structure of the Cloud MXDR team in combination with the growth of the client
- Preservation and further development of knowledge
- Keep customer churn as low as possible
- Budgeting and capacity
Requirements:
The educational level of a Service Delivery Manager MXDR needs to contain the following:
- Bachelor's degree or equivalent ability
- Global knowledge of applied ICT Technology
- Knowledge of current development in the IT security field
- Be a conversation partner for existing and new customers
- A minimum of 5 years of experience in a project management function in a complex organization, with an emphasis on Agile/Scrum
- Knowledge/experience in account management and service/delivery management
AZ900
- Microsoft Azure Fundamentals
MS900
- Microsoft 365 Fundamentals
SC900
- Microsoft Security, Compliance, and Identity Fundamentals
Salary:
R50, R55,000.00 per month
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
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