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Service Delivery Manager

3 months ago

Cape Town, Western Cape, South Africa Sabio Group Full time
Sabio is a Global company and the leading independent UK Contact Centre solution supplier.

We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.


  • Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and expertise are mainly around creating stateoftheart realtime communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problemsolving engineering background and 'cando' attitude, which remains at the centre of everything we do.
  • We are currently looking for a passionate and enthusiastic Service Delivery Manager to join our Support Division.
  • We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities:

  • The role of a service delivery manager in IT is to ensure that IT services are delivered efficiently, effectively, and in a timely manner to meet the needs of the business and its customers. The service delivery manager is responsible for managing the delivery of IT services to ensure that they are aligned with the business needs and are of high quality.
  • The specific responsibilities of a service delivery manager may include:
  • Defining service level agreements (SLAs) and monitoring their performance
  • Managing the delivery of IT services to ensure they meet the agreed upon SLAs and are of high quality Developing and implementing processes to improve the efficiency and effectiveness of IT service delivery Managing relationships with customers and stakeholders to ensure their needs are met
  • Coordinating with other IT teams to ensure that service delivery is seamless
  • Identifying and mitigating risks to service delivery
  • Managing the budget for service delivery and ensuring that resources are allocated effectively and efficiently.

Skills Knowledge and Expertise:

  • Knowledge and skills of Service Delivery Manager Clear Communication by Service Delivery Managers Coherence and Integrity
  • Customer focus of Service Delivery Managers Developing others
  • Effective Delegation
  • Focusing on goals
  • Managing risks
  • Prioritization & Time Management Taking proactive decisions

Benefits:

  • This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company

Benefits may include:

Pension Scheme

  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work
  • 28 days paid holiday a year
- (this includes three Sabio days)

  • LinkedIn Learning
  • Plus many more (Benefits are dependant on your base location.)
    The Small Print


Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.

All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

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Department
Support

Employment Type
Full Time

Location
Cape Town

Reporting to
Megan Robertson