IT Service Delivery Manager

Our Client a Global tech firm is seeking a Service Delivery Manager Insurance to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment.This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery...

This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...

Our Client a Global tech firm is seeking a Service Delivery Manager Banking to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment.This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service...

This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners, software...

Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...

Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential FunctionsClient...

Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence...

Cape Town / Jhb (Hybrid)A global company, a UK contact center solution supplier, provides high-quality, secure, and robust platforms and solutions to leading brands and partners worldwide. They specialize in creating state-of-the-art real-time communications platforms and contact center system integration.The company offers a friendly and passionate team...

Job DescriptionJob Responsibilities:Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operations Provide back-end support for IT systems and processes Good understanding of Networking, Systems, Voice and business applications. Lead and manage the IT team, providing guidance, support, and resolving any escalated...

Company Overview: Guud is a pioneering provider of innovative healthcare solutions committed to improving access to high-quality patient care. Our mission is to deliver essential healthcare services directly to communities through our advanced fleet of mobile healthcare units. We prioritize cutting-edge technology and a dedicated team to ensure healthcare...

Purpose of the Job:To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives and...

Job KeysJob Type: Full TimeQualification: BachelorsExperience: 5 yearsLocation: Western CapeCity: Cape TownJob Field: Customer Care Job DescriptionROLE RESPONSIBILITIES:Single point of contact for clients and main contact for issuesIdentify, analyze, and report contract delivery issuesParticipate in compliance reviews and take necessary actionsUnderstanding...

Overview:NSC Global is currently looking for a Service Delivery Manager to join our growing company.POSITION: Service Delivery ManagerJOB TYPE: US Hours ONLY (8am - 5.30pm EST)START DATE:IMMEDIATELYThis role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds...

The Service Delivery Manager is responsible for the delivery of Cloud MXDR service offering.This includes the following processes, responsibilities, and tasks: Daytoday functional management of the MXDR team and members Project management for connecting customers to the Cloud MXDR Preparing and monitoring the Cloud MXDR SLA for assigned customers. Sending...

Key purpose:This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...

Job Duties/Responsibilities will include:Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of serviceReview and optimize processes and proceduresEnsure that delivered services are fit for purpose, carrying out relevant reviews as necessaryManage the services...

AVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges,...

Job Description:In this role, you will be responsible for managing the high performing service delivery functions including Application Support, Platform Support and Incident/Change Management.(ads1)Job Responsibilities:Manage team rosters to ensure consistent support coverage to the businessLead the application support and platform support...

We are looking for the Service Delivery Manager MXDR is responsible for the delivery of the company's Cloud MXDR service offering.This includes the following processes, responsibilities, and tasks: Daytoday functional management of the MXDR team and members Project management for connecting customers to the Cloud MXDR Preparing and monitoring the Cloud MXDR...

Key Responsibilities: Lead and manage the infrastructure service delivery team Develop and implement service delivery processes and procedures Ensure compliance with SLAs and service level targets Manage service escalations and resolve incidents and problems Develop and maintain relationships with internal and external stakeholders Provide regular service...