IT Helpdesk Technician L1 DBN

Found in: beBee jobs ZA - 1 week ago


Durban, KwaZulu-Natal, South Africa BETSoftware Full time
BETSoftware's job vacancy, Career and Recruitment

Job title : IT Helpdesk Technician L1 DBN jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Durban

Deadline : April 19, 2024

Quick Recommended Links

Jobs by Location
Job by industries

Job Description

We Want You:

At BET Software, we're on the hunt for two exceptional IT Helpdesk Technicians to join our dynamic teams in Durban. As a crucial member of our Hollywood Group, your mission is clear be the tech hero our internal users rely on daily. Your toolkit will include ITSM wizardry to manage tickets, remote desktop mastery for Windows applications spanning VoIP, Surveillance, Network troubleshooting, and user administration. You'll be the friendly face our users turn to for answers, all while playing by the rulebook of our IT Helpdesk Department. Ready to take on this exciting challenge?

You Bring:
Relevant information technology qualification.
A minimum of 1 Year of experience in IT Helpdesk environment.
A+ or N+ certification (advantageous).
ITIL Foundation certification (advantageous).

What You'll Do:

Technical support

Technical support for all Level 1 IT Helpdesk services.
Management of ITSM ticketing system aligned with ITIL framework, Reporting and time management.
Management of any and all escalations relating to IT infrastructure.
Provide day-to-day technical support for all Hollywood Group/Betsoftware services and third-party products.
Ensure all Incoming calls are handled professionally and in a timely manner.
Administer, install, configure and troubleshoot the MS operating systems and products installed on those systems including Office 365.
Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
Installation and maintenance of network and standalone printers.
Troubleshoot network connectivity including LAN, WAN and Hardware related faults.
Provide assistance with upgrading / maintaining antivirus products.
Troubleshooting of VPN connections using Fortinet solutions.
Troubleshoot hardware related faults.
Provide basic end user training.
Adhere to clearly defined Escalation Matrices and ITSM RACI.

Administration
Management of customer contact to provide service excellence.
Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
Log all time correctly and accurately in the ticketing system.

Customer Centricity
Feedback to customer on status of all unresolved queries.
Ensure protection of all user's data in compliance with company policies.

Team Work
Constructively participate as a member of the wider IT Department.
Undertake any other tasks or once-off projects which may be assigned from time-to-time.
Demonstrate professional skills and a high standard of integrity.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

Knowledge of Microsoft Desktop and server applications.
Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
Excellent written and verbal communication skills especially writing professional reports.
Strong telephonic and written etiquette.
Information technology system support skills.
Excellent Microsoft Office skills.
Professional and punctual approach.
Commitment to customer service and exceptional attention to details.
High level of integrity and confidentiality.
Able to work under pressure.
Self-motivated.
Problem-solving.
Able to work on a rotational shift basis to cover weekend support. There will be night shifts rquired, including graveyard shifts.

*ICT jobs in south africa
*IT Helpdesk Technician L1 DBN in Durban
  • IT Helpdesk Technician L1 DBN

    Found in: beBee S ZA - 3 weeks ago


    KwaZulu-Natal, Durban, South Africa BETSoftware Full time

    BETSoftware’s job vacancy, Career and Recruitment Job title : IT Helpdesk Technician L1 DBN jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : April 19, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description We Want You: At BET Software, we’re on the hunt for two exceptional IT Helpdesk Technicians to...

  • Application Support Analyst L1

    Found in: beBee S ZA - 4 weeks ago


    KwaZulu-Natal, Durban, South Africa BETSoftware Full time

    BETSoftware’s job vacancy, Career and Recruitment Job title : Application Support Analyst L1 (DBN) jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries We Want You: Ready to be the frontline hero ensuring the seamless operation of our cutting-edge software...


  • Durban, South Africa Work Wise Personnel Solutions Full time

    A small and growing Durban Based ICT company has a position available for an IT Technician to be based at their head office in Westville, Durban, KZN. The IT Technician will provide technical support to 3rd party clients in and around KZN. The position is client facing and requires a well-presented logical person with the ability to build on client...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for an IT Support Technician for Durban, South Africa. **Responsibilities of this Post**: Ensure day-to-day monitoring and performance of infrastructure components including servers (Windows and Linux), PCs (Windows and Mac), network, storage, and other infrastructure components in a heterogeneous environment. Establish and manage...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for an IT Support Technician for Durban, South Africa. **Responsibilities of this Post**: Ensure day-to-day monitoring and performance of infrastructure components including servers (Windows and Linux), PCs (Windows and Mac), network, storage, and other infrastructure components in a heterogeneous environment. Setup and Support...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for an IT Support Technician for Durban, South Africa. **Responsibilities of this Post**: Ensure day-to-day monitoring and performance of infrastructure components including servers (Windows and Linux), PCs (Windows and Mac), network, storage, and other infrastructure components in a heterogeneous environment. Establish and manage...


  • Durban, South Africa University of KwaZulu-Natal Full time

    **The University of KwaZulu-Natal (UKZN) is committed to employment equity with the intention to** **promote representativity within the Institution. Preference will be given to applicants from** **designated groups in accordance with our Employment Equity Plan.** **COLLEGE OF HUMANITIES** **SCHOOL OF BUILT ENVIRONMENT AND DEVELOPMENT STUDIES** **USINGA...


  • Durban, South Africa PEPKOR IT Full time

    **Position: Senior Desktop Support Technician** **Department: Infrastructure** **Location: Durban** **Purpose**:Pepkor IT is a dynamic IT company that delivers value-driven IT solutions to the Pepkor group. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise collaborative...


  • Durban, South Africa Shoreability Full time

    **Job Title: Senior Support Technician** We are a leading Managed Service Provider (MSP) seeking a highly skilled Level 3 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology and customer service. If you thrive in a fast-paced environment and are ambitious...


  • Durban, South Africa Shoreability Full time

    **Job Title: Senior Support Technician** We are a leading Managed Service Provider (MSP) seeking a highly skilled Level 3 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology and customer service. If you thrive in a fast-paced environment and are ambitious...


  • Durban, South Africa Fempower Personnel Full time

    **Requirements**: - Matric / Grade 12 - Relevant IT qualification - Minimum of 3 years in a related role. - Knowledge of ERP Business Processes - Proficiency in MS Office - Own transport is essential. - Willing to work after hours and weekends when necessary KPAs: - Responsible for Onsite Implementation of Functionalities - Client interaction and support...


  • Durban, South Africa Webhelp Full time

    **Job Advert** Are you a tech savvy individual with a passion for innovation, helping others and finding ways of working efficiently? Webhelp is in search of an experienced individual to join our team as our Senior IT Technician, providing IT support and service to enable our Durban contact centre to operate efficiently. You’ll be joining our fun-loving...

  • IT Technician

    1 week ago


    Durban, South Africa Syncsmart Technologies Full time

    Duties and responsibilities of the job - Monitoring and supporting all support and service platforms for all services provided to clients - Responding in a timely manner to service issues and requests - Escalation of problems where necessary and following up - Installing, configuring, and repairing all hardware, software, systems, networks, printers, and...


  • Durban, South Africa Capability BPO Full time

    **Job Overview**: **Responsibilities**: - Manage and maintain all company IT systems, including hardware, software, and network infrastructure. - Troubleshoot and resolve technical issues related to software, hardware, and network systems. - Provide technical support to all employees in the organization. - Install and configure software and hardware for new...


  • Durban, South Africa Mr Price Group Full time

    Then our position within our Service desk is a great first step into the IT field for you. **what’s in it for you?** - We have benefits!_ From the financial benefits like medical aid for you and your fam, pension fund, bonus structures & shares, to the cultural benefits like a growth & innovation culture, half day Fri-yay’s, study leave & great coffee!...

  • Phlebotomist

    3 days ago


    Durban, South Africa FlowPath Laboratories Full time

    **LABORATORY HAS A VACANCY FOR A** **JOB TITLE**: PHLEBOTOMIST **AREA**: KZN - DBN **POSITION TYPE**: Full Time *TIME CONDITIONS: Discussed During Interview (5 Positions Available) *Call and shift work involved in some cases. **Purpose of Position**: - To provide quality customer service to consumers within the legal-ethical framework of the nursing...

  • Phlebotomist

    4 days ago


    Durban, South Africa FlowPath Laboratories Full time

    **LABORATORY HAS A VACANCY FOR A** **JOB TITLE**: PHLEBOTOMIST **AREA**: KZN - DBN **POSITION TYPE**: Full Time *TIME CONDITIONS: Discussed During Interview (5 Positions Available) *Call and shift work involved in some cases. **Purpose of Position**: - To provide quality customer service to consumers within the legal-ethical framework of the nursing...

  • Phlebotomist

    24 hours ago


    Durban, South Africa FlowPath Laboratories Full time

    **LABORATORY HAS A VACANCY FOR A** **JOB TITLE**: PHLEBOTOMIST **AREA**: KZN - DBN **POSITION TYPE**: Full Time *TIME CONDITIONS: Discussed During Interview (5 Positions Available) *Call and shift work involved in some cases. **Purpose of Position**: - To provide quality customer service to consumers within the legal-ethical framework of the nursing...