Technical Programme Manager

1 month ago

Johannesburg, Gauteng, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Senior Principal Client Project / Programme Manager is the most senior job within the Project and Programme Management – Client Implementation job family. The incumbent within this job will lead and direct concurrent client projects classified as complex. They may also be involved in larger scale programmes and responsible for delivery across domains, business areas, geographies and technologies. The primary responsibility of the Senior Principal Client Project / Programme Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations). He / she may take responsibility for the management of projects and programmes within more complex / partnership accounts and collaborate and engage with senior C-suite members involved in programme delivery at the client site. In this instance the Senior Principal Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation.

Working at NTT

Key Roles and Responsibilities:

  • Provide a future state oriented cultural overlay with technology staff to ensure focus on future state operating model and avoidance of historical pitfalls
  • Ensure suitable and consistent delivery approach (both technology and general management),
  • Drive agile IT delivery process within a waterfall programme context
  • Component readiness for testing, especially integration testing phases
  • Ensure component testing for all technology deliverables is completed or entry to integration testing
  • Ensure technology plans are coherent across the programme
  • Surface technology inter-dependencies and ensure these are delivered to across all technology component delivery
  • Intervene and escalate where this is not the case i.e. Where project delivery is at odds with programme outcomes and escalate where otherwise
  • Ensure an integrated plan for environment utilization for development purposes and input to test environment planning
  • Adherence to business architecture stipulations, challenging both projects and Architecture decision-making where business outcome/delivery timeline are not optimized.
  • Architectural accountability to programme for internally developed components with externally developed components driven only at an integration level.
  • Take part in Design Authority as part of responsibility to drive coherence across architecture, ensuring all technology deliverables are coherent with agreed Business Architecture
  • Facilitate business PMs in understanding the current state and challenges of all technology delivery
  • Provide progress evidence of technology plan and delivery coherence across the projects, especially when aligning to integration test phases.
  • Drive visibility of vendor technology component delivery through appropriate trackers, issue transparency and escalation


Knowledge, Skills and Attributes:

  • Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
  • Ability to establish strong relationships with internal stakeholders and external clients
  • Excellent client-centricity skills and ability to work at client sites
  • Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
  • Excellent written and verbal communication skills
  • Excellent team-building skills and ability to work in high-pressure environments
  • Ability to manage urgent and complex tasks simultaneously
  • Good business acumen and commercial skills
  • Passionate, strong initiative, self-driven with a commitment to succeed
  • Good influencing ability whilst taking a collaborative approach
  • Decisive with good attention to detail ability
  • Ability to promote project services to both internal stakeholders and external clients
  • Competent in project change management
  • Familiarity with the industry, domain, or technology related to the client's project
  • Strong problem-solving and analytical skills to identify and address issues that may arise during project implementation
  • Works on issues that impact future success or addresses future concepts and products where solutions are devised based on limited information and requires judgment


Academic Qualifications and Certifications:

  • Advanced Business and / or Project Management degree or equivalent with extensive related experience
  • Relevant project management certifications preferably PMP
  • ITIL certification


Required Experience:

  • 5+ years of experience in the IT field.
  • Bachelor's degree in Computer Science, Computer Engineering or a related field required
  • 5+ years of experience in software development, with at least two years of experience as a technical programme manager
  • Experience in development and delivery of complex business applications, including: web based front ends and back ends; integration with ERP systems; robust data validation and reporting; multi-language support; test automation; cloud deployment and migration

Skills Summary

Business Acumen, Cost Management, IT Infrastructure Management, Project Management, Quality Assurance (QA), Resource Management, Software Systems, Systems Integration, Writing Technical Documents

What will make you a good fit for the role?

Workplace type:

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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