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Data Center Operations

4 months ago

Cape Town, Western Cape, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

[Job Summary Pending]

What you'll be doing

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Key Roles and Responsibilities:

implementation of processes and procedures in the Data Centre.


• Plans approach and implementation of Shared Operations strategies to support the Data Centre.


• Assists with Managing the budget and other financial goals, directing short-term and long-range planning


• Incorporate input from business strategies for products and services into operating models relating to the Data Centre.


• Communicate and cascade the technology focus areas operational objectives to senior managers and department heads


• Put plans in place to achieve performance goals, allocate resources and assess / update / improve the processes and policies of the Data Centre.


• Identify potential risks and recommend mitigation strategies in technology focus area as aligned to overall shared operations approaches


• Involved in the Planning and execution of maintenance rotations and Vendor management with relation to uptime of the DC


• Assists the Site Manager or in cases directly Manages Health and Safety protocols within the DC and is responsible to make sure all Vendor Safety files are up to date.

PO 2: Operational Optimisation


• Implement operational processes and improvements related to the processes for each section in the Data Centre.


• Enforce and monitor operating policies to support overall business and company policies and objectives in technology focus area


• Ensure compliance with operating policies and procedures to support the operations work flow and deals with non-compliance in Data Centre.


• Monitor critical service and efficiency points to support and enhance technology focus area capabilities


• Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes in the Data Centre.


• Monitor that operational activities comply with organisational requirements for quality management, legal stipulations and general duty of care


• Recommends changes to the operating model as the business grows and develops


• Utilises automated systems to ensure they support current business practices and enhance service delivery.


• Plans and carries out Operational checks to optimize facilities functionalities not limited but including DCIM, Security systems and systems monitoring.

PO 3: Operations Management and Technology Leadership


• Research new technologies, trends and advancements in the market to enhance operational capabilities


• Provide input into and manage the introduction of new technologies defined by the strategy to the business including availability of proper technical tools and IT services


• Provide technical leadership direction, frameworks and technology roadmaps to meet business strategic relating to:


• Manages 24x7 operations and maintenance function for the data centre facility.


• Maintains 24x7 operations of all critical data centre building support systems (HVAC, Electrical, Lab support, etc.)


• Provides 24x7 up time to on site computer server facility, UPS (Uninterruptible Power Supply) systems and emergency/critical generators.


• Develops, plans, and implements annual shut down program for preventative maintenance activities.


• Manages multiple subcontractors supporting the operations and maintenance functions.


• Conduct risks assessments of the data centre facilities and implementation thereof

PO 4: Client Management and escalations


• Review delivery of support throughout the Data Centre and manages risks and opportunities


• Implement and manage the escalations framework including diagnosing service delivery problems


• Initiate and report on actions to maintain or improve levels of service


• Report on trends in fulfilment, assurance and escalations in the Data Centre and identifies improvement areas

PO 5: Budget management


• Where applicable - Implement and manage the operational aspects of the annual budget in the technology focus area


• Assist in budgeting, estimating, planning and objective setting in technology focus area


• Assist with investigation and managing cost control mechanisms


• Monitor budget and report on deviations


• Manage costs and adherence to financial guidelines and thus ensure proper control over expenditure


• Check orders and manages inventory in technology focus area

PO 6: Reporting and Metrics


• Based on DCIM tools - Compile metrics reports relating to performance, systems and people in the Data Centre.


• Identifies risk areas and non-compliance and reports on solutions

PO 7: Data Centre and people Management


• Where applicable - Design deliverables and targets through analysis of the business operational plans for employees in technology Area


• Resource the technology area with the right talent and skills across all levels


• Provide coaching and feedback to management and peers on how to improve and sustain their performance and foster a culture of development and continuous learning


• Assess capability in technology area and maintain a drive of continuous certification and technology relevance


• Lead the area by managing talent related processes


• Lead the area in such a manner as to foster innovation and technological excellence

Knowledge, Skills, and Attributes:

  • Working with people
  • Relating and Networking
  • Adhering to principles and Values
  • Achieving personal work goals and objectives
  • Learning and Researching
  • Working knowledge of Generator
  • Working knowledge of mechanical cooling
  • Basic Networking

Academic Qualifications:

  • Data Centre accreditation
  • Facility Management advantageous
  • Cooling, Electrical, UPS, Generator qualifications advantageous

Required Experience:

  • 3-5 years Data Centre Facilities Operations and/or Data Centre Engineering
  • Operate DCIM, HVAC, UPS, Electrical Wiremans competency, Mechanical and/or Electrical certification
  • Technical knowledge relevant to Data Centre

#dimensiondatacareers

Skills Summary

What will make you a good fit for the role?

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.