Intermediate Sports/Ski Consultant

Tourvest Destination Management's job vacancy, Career and Recruitment

Job title : Intermediate Sports/Ski Consultant jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 16, 2024

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Description

The role of Intermediate Sports/Ski Consultant is to design, quote and book various inbound and outbound journeys for the Sport and Leisure division for B2B and B2C markets – especially focused on Sports and Ski environment. Pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand as well as to exceed customer expectations, meet operational deadlines and achieve set sales targets.

Responsibilities

Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
Quoting of all services requested by clients/agents within the required turnaround time via Tourplan as well as manually as specified by the business.
Checking rates before quoting as dynamic rates may apply.
Reservations of all services requested by clients/agents.
Acknowledge receipt of written requests received from agents.
Respond to written requests and provide written confirmations.
Opening of client files according to TDM standards.
Loading reservations on Tourplan and Zoho.
Managing all aspects of Flight bookings with airlines.
Ensure confirmation of services with suppliers.
Stay in constant communication with clients/agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.
Documentation Management of all Reservations:
Itinerary planning and layout
Compile travel packs for clients
Vouchers
Rooming lists
Filing

Handling and escalating client complaints.
Manage MOD phone and queries as required.

Client Care
Maintain contact with client during period of travel.
Manage client complaints and emergencies.
Maintain contact with travel trade.
Obtain feedback from clients / travel trade following client departure.

Payments & Account Queries
Ensure that clients invoiced for all services and invoices provided to clients timeously.
Manage payments and Account queries
Follow up on payments
Liaise with Finance department with regards to queries
Ensure payment conditions are strictly adhered to
Keep Operations Manager informed of possible problems

Arrange pre-payments.

Financial Reporting
Explanation of variances.
Margin Management (high & low).
Reconciling of files.

Administration
Full understanding and follow-through of all divisional procedures and policies.
Submit timeous reports as requested and adhere to deadlines.
Maintain complete confidentiality with all company intellectual capital.
Ensure that all documentation has been filed and that files are updated.

Client Relationsships
To ensure client expectations are met and the highest delivery of service is driven through the business.
To ensure that clients are offered the best available price and product.
To continually look at creative ideas and review products which are offered to clients.
To build and retain relationships with clients.
Establish and maintain good relationships with all Tourvest staff.
To always ensure effective communication with clients.
To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
To follow-up with clients and any leads.

Supplier Relationships
Commitment to and building relationships with Tourvest Destination Management preferred partners.
Ensure that the best rates are always negotiated and secured.
Understanding supplier products as well as supplier strategy.
Establishing best product within all environments especially sport and events environments.
Personal development within destinations and products.
Actively source new products and creative ideas.

Team Work
To build and maintain good relationships within the team.
Pro-actively get involved.
Assist in areas of expertise.
Flexibility to assist colleagues out of normal office hours, when and if required.

Learning & Development
Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows relevant to sports industry.
Keep abreast of industry trends and new products.
Attend exhibitions, trade shows where necessary and relevant.

Key Tasks
Identifying key activities and priorities which tie in with timelines for TDM Sports and Leisure strategies and specifically SPORT and SKI.
Implement and communicate operations plan and solutions in line with the business plans.
Ensure existing client retention and satisfaction.
Maintain working knowledge of policies and relevant government regulations.
Set, monitor and drive operations goals HARD.
Maintain overall budget and measure profitability.
Work closely with Ops Manager to set and/or implement policies, procedures and systems and to follow through with implementation.
Manage existing and secure further customer relationships for sustainable growth and success working closely with sales.

Qualifications and Expertise
Matric certificate
Travel & Tourism qualification
Minimum 5 – 8 years experience within the Tourism Industry – preferably SKI and SPORT division
Experience on ZOHO would be an advantage
Experience on Tourplan essential

Competency
Computer proficiency with Microsoft Office
Ability to operate under solid pressure and meet tight deadlines
Attention to detail is essential
A mature approach when dealing with people
Capacity for dealing with employers and workers at all levels
Confidentiality, tact and discretion when dealing with people
Excellent planning, organisational, and analytical skills
Good verbal and written communication skills
Integrity and Honesty
Good interpersonal and relationship building skills
Good Problem solving skills
Negotiation and liaison ability

*Administrative / Management jobs in south africa
*Intermediate Sports/Ski Consultant in Johannesburg

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