IT Desktop Support Technician
2 months ago
Serve as the primary on-site IT support specialist, managing and resolving a wide range of technical issues, from password resets to backup failures and VPN connectivity problems.
Engage in Active Directory management and provide comprehensive support for Microsoft Office, Office 365, and various Windows operating systems (Windows 7, 8.1, and 10).
Support and troubleshoot desktops, laptops, printers, networked copiers, and basic LAN/WAN connectivity.
Deliver outstanding customer service, ensuring prompt and efficient resolution of issues in alignment with SLAs.
Required:
2-3+ years experience Desktop support
A+, N+ and ideally an MCSE (advantageous)
Experience with 0365
Must be a "peoples person", have strong ability to remain calm under pressure and have good communications skills.
Valid drivers license and own reliable car.
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