National After Sales Manager

3 weeks ago

Johannesburg, South Africa Adzuna ZA B C2 Full time

Our client is looking for a National After Sales Manager.

Responsibilities:
  • Manage the operations of after sales teams (Parts and Service) to ensure set targets are met
  • Provide reports to management on all after sales activities
  • Manage and optimize support and service/parts processes, tools, and systems
  • Train, motivate, and lead after sales teams to achieve set objectives and targets
  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good relationships with customers to facilitate increased loyalty and support
  • Organize promotional and marketing campaigns to create awareness of offers and activities
  • Develop and implement strategies effective for ensuring KPI and targets are met while ensuring customer satisfaction
  • Liaise with sales department heads to discuss business plans necessary for enhancing sales performance
  • Conduct price studies to establish details of price competitiveness
  • Maintain an up-to-date knowledge of the market by conducting research
  • Ensure compliance with all general and company policies when carrying out job duties
  • Manage and ensure the workshops meet the required performance on productivity, efficiency, and utilization while maintaining the highest levels of customer satisfaction
  • Manage and ensure that all parts stock requirements are met in terms of stock profile, stock turns, and aged stock
  • Implement, train, and monitor workshop processes
  • Monitor and analyze warranty claims, including periodic verification
  • Implement and monitor workshop standards
  • Optimize and improve workshop operations
  • Coordinate technical assistance
  • Assist with the implementation, training, and monitoring of spare parts store processes
  • Monitor parts ordering processes
  • Coordinate technical and non-technical training
Key Skills:
  • Strong leadership and team management abilities
  • Excellent communication and customer service skills
  • Proficient in process optimization and systems management
  • Ability to develop and implement effective strategies
  • Strong problem-solving skills and ability to resolve client issues efficiently
  • Knowledgeable in conducting market research and price studies
  • Proficiency in coordinating training programs
Qualifications:
  • Degree in Business Administration or Engineering
  • Minimum 10 years of experience in the Auto Industry
  • Minimum 3 years of experience in After Sales
  • Minimum 5 years of experience in a managerial position

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