After-Sales Technician

3 weeks ago


Johannesburg, South Africa Adzuna ZA B C2 Full time

Job Objective:

Our Global client within the Smart Metering and Smart Grid technologies is seeking a After-Sales Technician. The successful incumbent should possess an in-depth knowledge of the company's technical products and services and they should be able to relate the knowledge in a way that is understandable to non-technical customers. The incumbent should be driven to achieve goals and should have excellent sales and customer service skills.

Key Responsibilities:

  1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  2. Provide accurate, detailed information and training about our products, services, and policies to customers.
  3. Provide field service to customers for trouble shooting once instructions have been given from the CRM system or the service team.
  4. Keep using CRM to keep records of customer interactions and transactions accurately.
  5. Escalate complex cases to the appropriate department for further investigation and resolution.
  6. Collaborate with other team members to ensure customers receive a consistent and positive experience.
  7. Continously improve knowledge of our products and services through ongoing training and self-learning and be capable to repair products after training.
  8. Handle customer complaints and provide appropriate solutions within company guidelines.
  9. Stay up-to-date with industry trends, competitor activities and new product releases.
  10. Develop opportunities for new clients and also C&I solar projects as per the instructions.

Requirements:

  • National Diploma: Electrical Engineering
  • Matric
  • At least 2 years experience in the Solar Industry.
  • Experience in solving technical issues and repairs.
  • Must have own transport.
  • Must have a valid driver's license.
  • Excellent communication, negotiation and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
  • Deep understanding of PV Solar technologies.



  • Johannesburg, Gauteng, South Africa JeloCorp Full time

    Job Objective:Our Global client within the Smart Metering and Smart Grid technologies is seeking a After-Sales Technician. The successful incumbent should possess an in-depth knowledge of the company's technical products and services and they should be able to relate the knowledge in a way that is understandable to non-technical customers. The incumbent...


  • Johannesburg, South Africa JeloCorp Full time

    Job Objective:Our Global client within the Smart Metering and Smart Grid technologies is seeking a After-Sales Technician. The successful incumbent should possess an in-depth knowledge of the company's technical products and services and they should be able to relate the knowledge in a way that is understandable to non-technical customers. The incumbent...


  • Johannesburg, South Africa Jelocorp Full time

    Job Objective:Our Global client within the Smart Metering and Smart Grid technologies is seeking a After-Sales Technician. The successful incumbent should possess an in-depth knowledge of the company's technical products and services and they should be able to relate the knowledge in a way that is understandable to non-technical customers. The incumbent...


  • Johannesburg, Gauteng, South Africa Moving Tactics Full time

    Offsite After-Hours Support Technician (Johannesburg)Are you a night owl or someone who thrives in the later hours? We've got exciting news for you Moving Tactics is expanding its team and introducing a unique opportunity for those who prefer working after regular business hours. We are looking for a fast paced, dynamic, proactive and highly motivated...


  • Johannesburg, South Africa lemon Inc Full time

    Description:The purpose of the position is to provide technical support, technical training, as well as training on product functionality, for both internal and external customers including staff, architects, contractors, installers, merchants etc. The position also includes the actual repair of all items. Key Responsibilities:Maintenance and repair:Assist...

  • Technician

    3 months ago


    Johannesburg, South Africa SydSen Recruit Full time

    Motor Vehicle Technician - Johannesburg Central, Gauteng Our client is on the lookout for a skilled and dedicated Motor Vehicle Technician to join their dynamic team. **Responsibilities**: - Servicing and repairing of all vehicles booked into the dealership - Diagnose and report findings accurately - Maintain and update on diagnostic tools - Request...


  • Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - (Market related, Negotiable) Diagnostic Motor Vehicle Technician - Johannesburg North, Gauteng A Motor Dealership in Johannesburg North, is looking for a **Qualified Diagnostic Vehicle Technician** to join their service department. **Requirements**: - Grade 12 - Trade Test Certificate (not negotiable) - Relevant Master...


  • Johannesburg, South Africa Sydsen Full time

    A Motor Dealership in Johannesburg North, is looking for a **Qualified Diagnostic Vehicle Technician** to join their service department. **Requirements**: - Grade 12 - Trade Test Certificate (not negotiable) - Relevant Master training / qualification will be an advantage - At least 5 years prior experience - Valid SA Drivers License - Clear criminal...

  • IT Technician

    3 weeks ago


    Johannesburg, South Africa Latitude Resource Full time

    An established national apparel and fashion business is seeking to permanently employ an IT Technician at their Johannesburg office. This is an excellent opportunity to work within an established and international fashion and apparel business with multiple office, warehouse and shop locations spread across the country. **ROLE DESCRIPTION**: - Maintain...

  • Senior IT Technician

    2 weeks ago


    Johannesburg, Gauteng, South Africa Webhelp Full time

    Job AdvertDo you have IT experience and a passion for helping others, and are you seeking a new job in Johannesburg? Webhelp is helping a collaborative company recruit a Senior IT Technician, and the role comes with an attractive salary and benefits package.As a Senior IT Technician, you will work as part of a geographically dispersed IT Infrastructure team...

  • Technician

    2 weeks ago


    Johannesburg, Gauteng, South Africa SydSen Recruit Full time

    Motor Vehicle Technician - Johannesburg Central, GautengOur client is on the lookout for a skilled and dedicated Motor Vehicle Technician to join their dynamic team.Responsibilities: Servicing and repairing of all vehicles booked into the dealership Diagnose and report findings accurately Maintain and update on diagnostic tools Request relevant and correct...

  • Pharmacy Technician

    2 weeks ago


    Johannesburg, Gauteng, South Africa Peterson Health Full time

    Description Peterson Health is a not-for-profit rural community hospital located in Kerrville, TX. We are among the nation's Best Places to Work and pride ourselves on our compassionate and team-oriented culture. We offer competitive pay, paid time off, as well as health and retirement benefits to our employees. Under the supervision of registered...


  • Johannesburg, South Africa Samsung Customer Care Center Full time

    We are recruiting for a Cellphone Technician. Experience in mobile phone repair work is CRITICAL in order to apply. This role is technical based, attending to effective fault diagnoses & repairs of client devices to ensure improved device productivity. QUALIFICATIONS REQUIRED - National N-diploma: Electrical Engineering (N3 - N6 Certificates) - A minimum...

  • Truck Technician

    3 weeks ago


    Johannesburg, South Africa Pronto Labour Team Full time

    **TRUCK TECHNICIAN (Mechanic)**: - MUST be able to service Trucks coming in and out after Routes - Qualified Mechanic - 4-6 Years' working experience

  • Technician

    3 weeks ago


    Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - R 18 000 - R 25 000 Monthly On Target Incentive (Market related, Negotiable) Qualified Motor Vehicle Technician - Johannesburg North, Gauteng - A well-established automotive brand is looking for a qualified Motor Vehicle Technician to join their Workshop. **Requirements**: - Motor Mechanic Trade Test Certificate with a...


  • Johannesburg South, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg South - Negotiable Basic Plus Commission (Negotiable) Motor Vehicle Technician - Jhb South / East - A well-established Motor Vehicle Dealership in **Jhb South / East** is looking for a **qualified Motor Vehicle Technician** to join their team. **Requirements**: - Qualified Motor Vehicle Technician with a Trade Test (Certificate) -...


  • Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - Negotiable Monthly Basic Salary (Market related, Negotiable) Motor Vehicle Technician - JHB North A well-established Motor Vehicle Dealership in **Jhb North** is looking for a **qualified Motor Vehicle Technician** to join their team. **Requirements**: - Qualified Motor Vehicle Technician with a Trade Test (Certificate) -...


  • Johannesburg, South Africa Sydsen Full time

    A well-established Motor Dealership in Sandton is looking for a Motor Vehicle Technician to join their service department.Requirements:Trade Test Qualified Vehicle Technician Minimum of 2 years experience in the Automotive IndustryGood CommunicationDrivers licenseClear criminal recordResponsibilities:Servicing and repairing of all vehicles booked into the...


  • Johannesburg, South Africa Adzuna ZA B C2 Full time

    A well-established Motor Dealership in Sandton is looking for a Motor Vehicle Technician to join their service department.Requirements:Trade Test Qualified Vehicle Technician Minimum of 2 years experience in the Automotive IndustryGood CommunicationDrivers licenseClear criminal recordResponsibilities:Servicing and repairing of all vehicles booked into the...


  • Johannesburg, South Africa Sydsen Full time

    A well-established Motor Dealership in Sandton is looking for a Motor Vehicle Technician to join their service department.Requirements: Trade Test Qualified Vehicle Technician Minimum of 2 years experience in the Automotive Industry Good Communication Drivers license Clear criminal record Responsibilities: Servicing and repairing of all vehicles booked...