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Aftersales Manager

2 months ago

Sandton, South Africa Adzuna ZA B C2 Full time
Candidate will be responsible to provide a specialized aftersales consulting, service, impart coaching, expertise and actively drive interventions within the Dealer Network to ensure the achievement of the strategic Aftersales objectives.

Duties:
  • Set regional dealer wholesale and retail target and through effective sales management practices ensure that approved targets are achieved, through all sector of the dealership workshop, trade and counter.
  • Implementing a sales incentive package designed to maximize profitability and achieve sales target.
  • Continuously review inventory level, identify potential risks and discuss concerns with the necessary department Senior Management, to implement the corrective action plan.
  • Monitor dealer trading practices to ensure that dealer profitability and Brand image are maintained.
  • Monitor competitor sales activity and implement changes in market conditions with the purpose of achieving sales targets.
  • Analyze and assist the dealer in developing an annual achievable business plan, incorporating the necessary facilities, personnel requirements and other resources necessary to ensure that the dealer meets all franchise requirements and monitor corrective action are implemented where necessary.
  • Ensure the dealer is fully operational in respect to all available electronic systems ETKA. ET2000, PartnerNET and implement necessary training where needed.
  • Develop and maintain a good understanding of the respective markets within the contest of the SA Motorcycle industry (penetration, segmentation, pricing, competitor activity, trading methodologies, product strategies), to assist management and dealers in their strategic planning.
  • Identify specific marketing opportunities to enhance Dealer Awareness and Sales
  • Ensure that the dealer supports all Group Programme, specifically in the purchase and sales of genuine parts and accessories, and training.
  • Facilitate the relationship between dealership and the Group by attending Dealer Council Meeting, Regional Managers Meeting, and handle conflicts arising between dealers, to ensure that all business is conducted with the Group's vision and values at the core.
Qualification:
  • Bachelor degree / Diploma in Marketing or Commerce/ Mechanical Engineering
Experience:
  • 3 5 years experience in a Sales or After-Sales marketing environment or Parts environment
Essential:
  • Parts and technical knowledge
  • Understanding of financial principles
  • Must have a good knowledge of the Dealer Organization
  • Experience in computer systems
  • Understanding of advertising principles would be an advantage
Skills:
  • Ability to manage at a strategic level
  • Ability to listen and communicate effectively at all levels
  • Ability to negotiate, and have natural leadership and motivational skills
  • Ability to think innovatively
  • Self-starting ability
  • Ability to operate independently
  • Passion for the automotive retail / marketing environment