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Imports Supervisor

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Johannesburg, South Africa Adzuna ZA B C2 Full time

We are seeking an experienced and dynamic Imports Supervisor to oversee and manage our import activities. This role requires strong leadership skills, excellent organizational capabilities, and a deep understanding of import/export processes, including seafreight and airfreight.

Key Responsibilities:
  • Supervise and coordinate daily import activities, ensuring safe, smooth, and efficient operations.
  • Provide assistance to the Business Unit Manager with daily operations and staff supervision.
  • Oversee the collection of clearance documents and supervise employees responsible for this function.
  • Handle reefer shipments, inspections, and delivery processes.
  • Resolve unbilled queries and debtor queries efficiently.
  • Conduct daily meetings with staff to ensure departmental and client objectives are met.
  • Manage complex shipments and work after hours or on weekends when required.
  • Assist with the quality control of forwarding invoices and pro-forma invoices before final posting.
  • Maximize customer satisfaction through effective coordination of forwarding, invoicing, customs, and related activities.
  • Attend client visits and team meetings to ensure excellent client service.
  • Manage staff performance reports and client status reports.
Skills and Qualifications:
  • Minimum of 5 years of experience in import/export, seafreight, airfreight, or forwarding.
  • Proven experience in a supervisory role.
  • Excellent computer literacy, particularly in Outlook and Excel.
  • Advanced knowledge of CargoWise.
  • Excellent communication skills, both written and verbal.
  • Ability to lead and manage staff effectively.
  • Sound working knowledge of state vet-related documents, road freight, and rail industry.
  • Excellent knowledge of national ports and their operations.
  • Matric/Grade 12 is required; a relevant tertiary qualification is highly advantageous.