Skills Trainer

Found in: Adzuna ZA B C2 - 1 week ago


Cape Town, South Africa Adzuna ZA B C2 Full time
Main Outputs and Responsibilities for This Position
  • Implement and track the training pathways for team members and Restaurant Managers, until certification.
  • Ensures the integrity of all record keeping is accurate, current, uploaded and accessible.
  • Track and ensures certification is achieved within the timelines as per the training pathways.
  • Conducts on the job training with restaurant teams and Restaurant Managers. Maintains brand standards via Standard Operating Procedures (SOPs).
  • Restaurant training Interventions are communicated and aligned with Operational teams
  • Analyze the training status dashboard and work with the restaurant teams to improve the training status.
  • Support group training initiatives to enhance Restaurant Managers skills set within the network. Ensures managers are trained and equipped to deliver on the brand standard.
  • Support and train all team members in restaurants on brand recipes and SOPs. Ensure competencies on quality and speed are met.
  • Takes ownership of training team members and Restaurant Managers of a new restaurant. Feedback reports available and sufficient detail documented on progress of learners.
  • Executes and monitors prescribed training support for COH and Revamped stores, with continuous communication with Operations teams.
  • Successfully launch and train on new menus with Restaurant teams.
  • Conduct In-restaurant practical assessments and coaching
  • Actively sharing information with colleagues in weekly TEAMs meetings - best practice and knowledge. Reads Brand newsletters and shares information on such.
  • Company assets maintained as per company policy and in good condition.
  • Demonstrates excellent organizational skills (Calendar/Journey plan completed a month ahead with one visit to each restaurant every 6 weeks).
Education and Experience
  • Completed Matric / Grade 12.
  • Certificate / Diploma in Hospitality Management or similar qualification.
  • Formal Training qualification (Facilitator, Assessor, and Moderator) would be an advantage.
  • 3 - 5 years' experience in a Trainer or similar capacity.
  • Previous training experience at in-store level within a leading service-based (food service or franchising) organisation.
  • Valid driver's license.
  • Willing and/or able to travel extensively.
  • Willingness and ability to work long hours and weekends based on operational requirements.
Knowledge and Skills
  • Experience in food preparation and presentation
  • Good knowledge of operational process and food handling/safety aspects
  • Computer literacy
  • Subject matter expert with brand SOP's
  • Excellent interpersonal and communication skills
  • Knowledge of various training methodologies and ability to apply in the workplace
  • Ability to pay attention to detail with good recordkeeping and organizational skills
  • Ability to engage, motivate and coach learners
  • Displays impeccable time keeping.
  • Displays excellent personal appearance and upholds brand ethos.
  • Demonstrates high levels of agility and innovation to adopt new learning and teaching concepts.
  • Enthusiasm for continuous learning. Always learning new skills while inspiring others to do the same
Desired Skills
  • Food Preparation and Presentation
  • Food Safety
  • Computer Literacy
  • Good communication skills.
  • Attention to detail
  • Good Record keeping

Desired Work Experience
  • 2 to 5 years Training






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