Technical Trainer

3 weeks ago

Cape Town, South Africa H2R Africa Full time
At least 5 years experience in the Unit Trust and LISP (Discretionary and Life and Retirement Products) industry
At least 5 years proven experience in a technical trainer role, ideally in a Unit Trust or LISP (Discretionary and Life and Retirement Products) environment.
Proven track record of driving and implementing knowledge improvements in a formal setting, as well as on-the-ground coaching.
Strong understanding of financial products, product rules, legislation, and end-to-end administration processes.
  • New Hire onboarding
  • Develop and Deliver Training Programs
  • Technical Expertise
  • Training Needs Analysis
  • Evaluation and Improvement
  • Documentation and Reporting
  • Cross Functional Collaboration

You will be responsible for the transfer of specialist product and process information, the development of in-depth system skills and knowledge and above all, impart a passion for a customer centric service.

The Technical Trainer will have the ability to gain commitment of the Operational teams with a focus on continuous improvement of processes, systems and training in order to deliver a great client experience.

Ultimately you will be responsible for setting the standard of service excellence. This will be achieved by monitoring, supporting the implementation of continuous improvement and the training and development of operational staff. You will be a support for all staff on operational processes and procedures.

The role requires a passion for exceptional service delivery, a strong sense of ownership and responsibility for the learnings of others as well as a solid understanding of the client and financial impacts of knowledge gaps.

Passion for continuous learning and professional development.
Excellent verbal and written communication skills
Excellent presentation skills
Passionate about exceptional client services
Proactive, a sense of urgency and outcomes driven.
Ability to explain complex technical concepts in an easily understandable manner.
Strong relationship-building skills, with the ability to build trusting relationships.
Initiating action and take ownership of responsibilities.
Unquestionable integrity.
Passionate, ambitious and energetic
Coaching and listening skills.
Adaptability to evolving technologies and training methods.
Ability to work independently and collaboratively in a team environment.
Strong problem-solving skills and a proactive attitude.
Strong organizational skills and attention to detail.

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