Tech Support Analyst

4 days ago

montague gardens, South Africa Adzuna ZA B C2 Full time

UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team.

If you have previous experience, preferably in telecoms, then we would love to hear from you.

Job Role

Resolving faults, and providing temporary solutions.

Take responsibility for the fault from first contact to resolution.

Diagnose and understand customers faults with broadband, lines, email, wireless, VPN, routers and VOIP.

Liaise with other departments with regard to customer issues/faults.

Report new faults to suppliers.

Chasing suppliers for updates and progression of faults.

Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults. This may also mean becoming involved with IT support on the customers end and their maintainers.

Keep up to date and aware of the technical support issues, IT policies and best practice methods.

Register/transfer domains and configure POP3 email accounts.

Configure and troubleshoot POP3 / Exchange email clients, i.e. Outlook Troubleshoot VOIP issues.

You must be capable of resolving the following issues within 15 minutes:

Register new email address for existing domain customers and update Billing;

Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft Outlook / Express;

Router configuration and configuration checks to an intermediate level including, for example, port forwarding and specific LAN settings.

IP Addressing (Reconfigure Router with new Routed IPs);

NAT and Port Forwarding /Open Ports;

1st Line IPPBX and PBX, Hosted PBX configurations, IP Number diverts and IP MACs (Moves, adds and changes).

Do you have the following skills to enable you to do the role?

General basic knowledge on analogue and digital technology.

General knowledge of Microsoft Windows.

General technical Knowledge of networking.

Basic knowledge of PBX and PDQ equipment.

General knowledge of ISDN technologies.

General technical knowledge of the internet e.g. ADSL, Fibre etc.

General basic knowledge on TCP/IP.

Basic technical knowledge of web platforms.

Good knowledge of mail platform, IMAP, SMTP, POP3

General knowledge of DNS.

Exposure to mail clients.

  • Technical Support Agent

    2 weeks ago

    Montague Gardens, South Africa Electric Life Group Full time

    We have an incredible opportunity to be part of a Team of Change-makers who bring eco-friendly mobility to Africa and beyond. We are currently looking for a Tech Support Consultant based in Western Cape, to assist with operational support and backend processes. **REQUIREMENTS**: - Proficient written and verbal communication in English (Multi-lingual -...

  • Technical Support Agent

    2 weeks ago

    Montague Gardens, South Africa Electric Life Group Full time

    We have an incredible opportunity to be part of a Team of Change-makers who bring eco-friendly mobility to Africa and beyond. We are currently looking for aTech Support Consultant based in Western Cape, to assist with operationalsupport and backend processes.REQUIREMENTS: Proficient written and verbal communication in English (Multilingual Relevant...

  • 2nd Line IT Support

    4 weeks ago

    montague gardens, Western Cape, South Africa West Coast Personnel Full time

    2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you''''ll...

  • 2nd Line IT Support

    4 weeks ago

    montague gardens, Western Cape, South Africa West Coast Personnel Full time

    2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you''ll...

  • Data Analyst

    2 months ago

    Gardens, South Africa Construct Education Full time

    **Location: Cape Town** **Working Practices: Minimum two days a week in the office with option to work remotely for remaining days** **Employment type: Permanent** **Role summary**: The primary purpose of this role is to support and enhance the student experience by providing actionable insights derived from the analysis of internal and external data. The...

  • Jnr Quality Assurance Analyst

    2 weeks ago

    Gardens, Western Cape, South Africa Travellab Group Full time

    Our Travelstart team is looking for a Junior Front-end Quality Assurance (QA) Analyst for our Development environmentAs a Front-end QA Analyst in our Development team at Travelstart, you will ensure the quality and functionality of your designated front-end platforms. You will conduct detailed manual end-to-end testing, identify and document bugs, and work...

  • Jnr Quality Assurance Analyst

    4 weeks ago

    Gardens, South Africa Travellab Group Full time

    Our Travelstart team is looking for a **Junior** **Front-end** **Quality Assurance (QA) Analyst for our Development environment!** As a Front-end QA Analyst in our Development team at Travelstart, you will ensure the quality and functionality of your designated front-end platforms. You will conduct detailed manual end-to-end testing, identify and document...

  • Head of Technical

    2 weeks ago

    Gardens, South Africa West Coast Personnel Full time

    Published - March 27, 2024 - Location - Montague Gardens, Cape Town, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R20,000 - R25,000 Per Month **Description**: **Responsibilities**: - Technical Support in all aspects, Low Voltage Tech team, High Voltage team, Offsite team etc. - Freshdesk ticketing...

  • Junior Operations Associate

    4 weeks ago

    Gardens, South Africa Quay 1 International Realty Full time

    Are you ready to dive into a fast-paced and dynamic work environment? Our young and ambitious company is looking for a Junior Operations Associate to join our team. As a key player in our operations, you will have the opportunity to make a real impact, grow your skills, and advance your career. **Company Overview**: We are an innovative, contemporary, and...

  • Pro-active Paralegal to Be Based at Our Offices in

    4 weeks ago

    Gardens, South Africa Mint Kulca Full time

    Do you consider yourself a **well-presented individual** with an **impeccable command of the English language** (both written and spoken)? Have you at least one years experience in **Conveyancing** and/or **Deceased Estates**? **THEN WE WOULD LOVE TO HEAR FROM YOU!** **THE TOP PRIORITIES OF THE ROLE ARE**: - Impeccable administration **(0% margin for...

  • Junior Operations Associate

    4 weeks ago

    Gardens, South Africa Quay 1 International Realty Full time

    **Join Our Team as a Junior Operations Associate!** Are you ready to dive into a fast-paced and dynamic work environment? Our young and ambitious company is looking for a Junior Operations Associate to join our team. As a key player in our operations, you will have the opportunity to make a real impact, grow your skills, and advance your career. **Company...

  • Head of Technical

    2 weeks ago

    Gardens, Western Cape, South Africa West Coast Personnel Full time

    Published March 27, 202 Location Montague Gardens, Cape Town, South Africa Category Business Job Type Fulltime Salary Type Monthly Salary Salary R20,000 R25,000 Per MonthDescription:Responsibilities: Technical Support in all aspects, Low Voltage Tech team, High Voltage team, Offsite team etc. Freshdesk ticketing system always kept up to date. Reports on...

  • Junior Operations Associate

    2 weeks ago

    Gardens, Western Cape, South Africa Quay 1 International Realty Full time

    Join Our Team as a Junior Operations AssociateAre you ready to dive into a fast-paced and dynamic work environment? Our young and ambitious company is looking for a Junior Operations Associate to join our team. As a key player in our operations, you will have the opportunity to make a real impact, grow your skills, and advance your career.Company Overview:We...

  • Pro-active Paralegal to Be Based at Our Offices in

    2 weeks ago

    Gardens, Western Cape, South Africa Mint Kulca Full time

    Do you consider yourself a well-presented individual with an impeccable command of the English language (both written and spoken)?Have you at least one years experience in Conveyancing and/or Deceased Estates?THEN WE WOULD LOVE TO HEAR FROM YOUTHE TOP PRIORITIES OF THE ROLE ARE:Impeccable administration (0% margin for error on all files): Office Management...

  • Technical Sales Representative: Beauty and Personal

    2 weeks ago

    Killarney Gardens, South Africa Omnia (Pty) LTD Full time

    **Overview**: Responsible for resolving customer issues aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy. Customer needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and...