Technical Sales Representative: Beauty and Personal

5 months ago

Killarney Gardens, South Africa Omnia (Pty) LTD Full time

**Overview**:
Responsible for resolving customer issues aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy. Customer needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid
- to long-term customer needs, and develop and agree to a specification of customer requirements.

**Qualifications**:
University Degree

**Experience**:
Minimum 5 years’ experience

**Duties**:

- Identify customer problems leveraging your technical know-how in Food and Beverages. Clarify by asking the customer questions and establishing what the customer presumes his/her ideal situation when the problem is resolved. If unsure, note the customer issues and revert to the customer after engaging with a product specialist to ensure a suitable solution/offering.
- Use the information gathered from the customer to enable the technical support team to assist in developing the solution for the customer.
- Consider the value-added solutions/offering when giving a customer an offer. i.e., giving less priority to traded solutions.
- Leverage the company’s intellectual property/trade secrets for margin/value extraction on customer offerings.
- Always priorities the specialty solutions, i.e., not commoditised solutions, when giving the customers offers to ensure business competitiveness and sustainability.
- Compile the budget (volumes, sales and gross profit and the margins) opposite the business strategy. Device activities that will enable meeting the budget.
- Develop a sales strategy that will ensure budget targets are met (volume, sales, gross profit and margins).
- Ensure a steady pipeline of business development opportunities are closed off.

**Job Competencies**:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures Accountability: Holds self and others accountable to meet commitments.

Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.

Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.

Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Organizational Savvy: Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics.

Decision Quality: Makes good and timely decisions that keep the organization moving forward.

Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.

Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.

Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.

Tech Savvy:
**General**:

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