Cluster Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Puma Energy Full time

Main Purpose:

The main purpose of the position is to:

  • Management and accountability of Operations activities for Puma in South Africa, Lesotho and
eSwatini, including Transport

Knowledge Skills and Abilities, Key Responsibilities:

Roles and Responsibilities:

  • Take full charge of operations activities, including Transport, to ensure internal and external

customers satisfactions:
continuous site supply, On Time and In Full deliveries

  • Manage the transport, throughput and hospitality contract for the Cluster
  • Work closely with Supply team ensuring proper flexibility in resource deployment as practical as to
match Supply constraints

  • Work closely with Customer Services to be a solutions provider in a complex distribution environment
  • Manage teams remotely in various locations with a strong leadership while being a good coach to
improve individual performances towards highest collective customer satisfaction achievement goals

  • Set smart dashboard and KPI to measure and demonstrate continuous improvement on operational
excellence

  • Review and simplify processes while ensuring their efficiencies and effectiveness
  • Support B2B teams in countries on tenders while building technical trust in Client on Puma technical
and operational capabilities.

Key Relationships and Department Overview:
Internal relationship

Puma South Africa, Lesotho and eSwatini

Commercial, Retail and Supply departments and

Global Aviation

External relationship

Contracted / Ad hoc Transporters, Storage and hospitality

agreements CPs, Lubricants Supply Chain Vendors / Service

Providers
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