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Call Center Manager

3 months ago

Sandton, South Africa Afrizan People Intelligence Full time

Our client, specializing in Business Process Outsourcing (BPO) is looking for a Manager who will be overall responsible for the Call Center business unit and working closely with internal stakeholders as well as externally with the business unit's clients.


  • Ensure the business unit further develops its operating model and delivers efficient, scalable and costefficient operations
  • Work closely together with the sales organisation to attract and onboard new clients
  • Manage and develop the Call Center agents including creating training for new hires and for their professional growth
  • Ensure the company operates within the framework of legislation within the countries
  • Matric
  • Bachelor's Degree (Advantageous)
  • International Campaign Experience
  • 5 Years Experience leading Call Centre teams
  • Excellent English Communication (written and verbal)
  • Proficient in Microsoft Windows (Word/Excel/PowerPoint)
  • Excellent planning, organizational skills and prioritization to meet deadlines and carry out overall business plans
  • Criminal and Credit Clear

Job Types:
Full-time, Permanent

Salary:
From R35,000.00 per month

Ability to commute/relocate:

  • Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Which Call Centre Systems are you proficient in?

Experience:

Call Centre Manager: 5 years (required)
Call Centre Team Leader: 3 years (required)