Area Head of Operations

2 weeks ago

Johannesburg, Gauteng, South Africa Fresenius Medical Care Full time

Leadership and Direction

  • Communicate the local action plan; explain how this relates to the function's strategy and action plan, and the broader organization's mission and vision
  • Motivate people to achieve local business goals

Strategic Planning

  • Deliver elements of a strategic planning system with guidance from senior colleagues
  • Implement improvement and operational excellence measures in close collaboration with Regional Head of Operations and other supporting functions

Budgeting

  • Deliver a budget for an area of the organization and conduct complex analyses on budget progress in assigned areas of the organization

Performance Management

  • Manage and report on the performance of a substantial, diverse team in the assigned area
  • Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these
  • Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives

Operations Management

  • Oversee a clinic operational area with guidance from senior colleagues
  • Involves responsibility for development and delivery of operational measures

Work Scheduling and Allocation

  • Develop medium
- or long-term work schedules that enable the organization to achieve its business goals

  • Involves coordinating across multiple teams

Improvement/Innovation

  • Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program
  • Involves working with guidance from senior colleagues

Operational Compliance

  • Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards
  • Identify, within the team, patterns of noncompliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate

Internal Client Relationship Management

  • Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing highquality professional services to support in delivering business strategy and plans

Organizational Capability Building

  • Use the organization's formal development framework to identify the team's individual development needs
  • Plan and implement actions to build their capabilities
  • Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential

Quality, Legal & Compliance

  • Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time ("FME Policies")
  • Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
  • Ensure and monitor that policies and services of the function are compliant with Compliance Framework

1) Required training and education:

  • Master's Degree or Equivalent Level in General Management, Finance, Clinic Management or similar area

2) Required professional experience (in years):

  • At least 3-6 years' experience that enables job holder to deal with the majority of situations and to advise others
  • Up to 3 years of experience of supervising and directing people and other resources to achieve specific end results within limited timeframes
  • Professional experience in the pharmaceutical industry and/or medical technology is a benefit
  • Highly experienced in clinic operations management and work allocation systems

3) Required personal competencies:

  • Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
  • Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Ensures Accountability: Holds self and others accountable to meet commitments.
  • Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences.
  • Drives Results: Consistently achieves results, even under tough circumstances.
  • Financial Acumen: Interprets and applies key financial indicators to make better business decisions.
  • Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
  • Situational Adaptability: Adapts approach and demeanour in real time to match th

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