Aftersales Consultant

2 weeks ago

Pretoria, Gauteng, South Africa Michelin Connected Fleet Full time
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ABOUT OUR COMPANY_

  • As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a highgrowth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Backed by Michelin Group and operating under the _ _Michelin Connected Fleet name, we intend to be a major player in this market in the coming years._
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THE ROLE IN SHORT:_


We are looking for a dynamic and motivated After Sales professional who can build outstanding relationships with our customers in South Africa.

- have more than 5 years experience serving customers with technical and analytical information - ideally from automotive or professional services.
- be sales-oriented and data-driven, wanting to get to know customers and solve their problems.
- be comfortable working in a start-up environment, with a dynamic attitude to problem solving and a hunger to build the business from the ground up.
- will report to the Country Manager, receive support from the local Michelin structure and work alongside the central Business Development team

After Sales professional will have the responsibility:

  • to run pilots with potential customers, identifying their pain-points and solving these with our solutions.
- for managing a number of live customer accounts, ensuring that customers extract as much value from the solutions as possible.

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Key job accountabilities:_

Pre-sales activity:

  • Support presales activity to define the solution that fits the customer's needs best.
  • As such, analyse customer needs, compatibility checks, and salesforce validation.
  • Support the sales team presenting details / functionalities and benefits of the system.

Customer Pilots:

  • Define the objective, scope and success criteria of pilots, alongside the customer.
  • Perform the kickoff meeting with the customer and main stakeholders.
  • Organise the installations with the operations area and / or service providers.
  • Manage the pilot with regular customer contact, advancing through the pilot methodology, focusing on closing the deal.
  • Perform training for the customer and drivers based on the pilot objectives.
  • Present the results of the pilot to the customer.

Implementation / Deployment:

  • Gather all information needed in order to handover to the deployment team.
  • Organise the installation schedule with the customer for the implementation.
  • Perform training for the customer and drivers for the implementation.
  • Support sales team with kick off presentations

Aftersales:

  • Continuous targeting of need improvement and opportunities.
  • Provide good practices of usage of the solution between customers and proactively provide insights on features adoption.
  • Solve customers problems of the usage of the solution.
  • Retention of the customer on any sign of dissatisfaction. Prepare and present proposals and presentations to corporate standards, ensuring these are accurate and are tailored to the specific opportunity
  • Actively and successfully manage the sales process; lead generations; needs analysis, value proposition, proposal negotiating, close and hand over to the Deployment Team
  • Build and manage sales pipeline, ensuring diligent and comprehensive utilisation of Salesforce to record account progress, business pipelines and order progress.
  • Ensure all contact records and account plans are maintained and kept current using Salesforce
  • Submit weekly & monthly sales forecast and reports as required
  • Ensure all productivity and performance KPIs are met and reported on in a timely and accurate manner
  • Work in close cooperation with colleagues from other cross functional teams to leverage skills and seek buy in where appropriate to maximise sales success
  • Maximise revenue and margin generation achieving monthly, quarterly and annual sales targets
  • Present a professional and positive image of the business at all times
  • Achieve individual sales target and seek for over performance
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TO BE SUCCESSFUL YOU WILL LIKELY HAVE:_

  • Interest in the South African fleet market transportation companies, mining organisations and light fleets.
  • Experience working in services industry (ideally technology focused), knowing how important it is to understand customer needs and add value
  • Exposure to a services company's operations to provide support after the sale. (logistics, service network, aftersales, customer care, financial).

Skills:

  • Planning manage a considerable number of tasks in parallel, organising, prioritising and following up with customers.
  • Routine selfmanagement capacity to organise yourself with field visits, planning yourself efficiently and with quality preparation of the visits.
  • Effective communication capacity

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