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Short-term Claim Administrator

4 months ago

Potchefstroom, North-West, South Africa Multiform Human Development Full time

Remuneration:

Nature of employment:

The successful incumbent will be employed on a permanent basis after completion of a probationary period.

Experience

The successful incumbent will have at least three (3) or more years experience as a claims administrator within short-term insurance claims.


Formal education and qualifications as a minimum requirement

  • Matric
  • A Bdegree within the Financial Services
  • Successfully completed the Regulatory Exam for representatives (RE5)
  • Relevant Short-Term Insurance Qualification
  • Commercial and Personal Line knowledge, experience and accreditation is essential
  • Minimum FAIS credits applicable
  • Must have excellent interpersonal, time management and organisational skills
  • Must be able to work independently with the ability to multitask and prioritise workloads
  • Must have the ability to follow established processes
  • Own transport and cellular telephone is mandatory

Inherent requirements and skills applicable to this vacancy

  • Excellent analytical skills
  • Excellent communication skills (interpersonal, written and verbal)
  • A sound understanding of various shortterm policies, products and portfolios
  • Passionate about customer care
  • Ability to work independently
  • Attention to detail
  • Professional
  • Presentable
  • Well spoken
  • Fully bilingual (English and Afrikaans)
  • Innovative, outgoing and a dynamic persona

Responsibilities

  • Register and update claims from clients;
  • Liaise with insurers and clients on all aspects of the claims process;
  • Following up with Insurers / Call Centres regarding claims progress;
  • Negotiate claim settlements;
  • Handle client queries effectively and professionally;