Remote Support Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Pixery Full time

About the Role:


We are seeking a motivated and customer-focused Remote Support Specialist to join our team and provide first-line support to staff at our client's international offices.


Responsibilities:

  • Diagnose and troubleshoot technical problems using established procedures.
  • Document support interactions and escalate complex issues to the appropriate technical lead.
  • Maintain a positive and professional demeanor while interacting with users.
  • Participate in knowledge transfer sessions and maintain uptodate technical knowledge.

Qualifications:

  • Associate's degree

Pay:
R12 500,00 - R15 000,00 per month

Education:

  • Diploma (preferred)

Experience:

Providing Training: 1 year (required)

  • Remote access software: 2 years (required)
Remote Support: 3 years (required)

Application Deadline: 2024/06/03

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