Service Coordinator

2 weeks ago


Milnerton, Western Cape, South Africa Open Communications Full time
First line support of customer incidents. Resolving the incident where possible or managing through to resolution with relevant 3rd party.

Manage 3rd party suppliers to ensure delivery within agreed client expectations.

Maintaining a log of all outstanding service requests and following up to resolution within agreed timescales.

Provide weekly updates to clients awaiting service delivery.

Track and report on all requests and incidents on a monthly basis.

Scheduling engineers with relevant priority to installations and incident resolution.

Copy relevant Account Manager or Sales Manager/Director on client communication

Salary:
Up to R12,000.00 per month

Ability to Commute:

  • Milnerton, Western Cape (required)

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