Receptionist/ Internal Sales
2 weeks ago
Our client in the manufacturing industry requires a National Switchboard / Engagement Agent to join their team in Montague Gardens.
As the voice of the company you will need to be highly efficient and exceptionally outgoing and friendly.If you are this ray of sunshine and have superior telephone/internal sales skills - this is the role for you
You will be tasked with handling the main switchboard for the business, to welcome and handle all walk-in collecting customers in the CT office.
Purpose of the Role:
Switchboard role:
Answer all incoming calls that go through the switchboard and transfer them to the necessary person
Collecting/Walk-in Customers:
Welcome the customer & assist with processing necessary documentation until the customer has loaded and left the premises
Client Engagement Agent - (Backup role):
You will be the most frequent point of contact between a customer and the business, and will ensure that orders are promptly and efficiently processed through to fulfilment in accordance with the customer's request
- Coordinating the activities of all departments involved in the sales order fulfilment process
- Provide timely and accurate information about the order to the customer and responsible Account Manager
- Checking stock availability and liaising with supply chain to ensure fulfilment of the order on the customer's required delivery date
- Creatively identifying possible solutions in the event of insufficient product availability or delays
- Keeping customers informed of any changes in the timing of their orders due to stock problems
- Promptly dealing with all enquiries or complaints
- Ensuring customer quotes are followed up and closed off timeously
- Analyse stocks for the relevant regions and make proposals on safety stock and reorder levels
- Ensure monthend deadlines are efficiently and promptly met
- Ensure customer complaints are promptly dealt with
- Minimum Grade 12 and a valid driver's licence
- At least 5 years' experience in a similar role
- Possess a natural curiosity to proactively present solutions
- Previous Pastel experience advantageous
- Ability to multitask and work in a highly pressurised environment
- Highly organised, strong attention to detail, excellent time management
- Strong communication/people skills
- Positive attitude & willing to help
- A passion for customer service
- Ability to pick up the phone & sell with confidence
- Comfortable working to deadlines
Computer literacy - MS Office, specifically Excel, Pastel / Sage would be an advantage A generous salary is on offer with a group life cover plan.
Salary:
R24, R27,000.00 per month
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