Billing & Technical Support Agent

2 weeks ago


Cape Town, Western Cape, South Africa CallForce Direct Full time

Role Purpose:

The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for

Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat.

These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and resolve their query, where a query cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and the

Close Loop Consultant will case manage the query until resolved.

Knowledge & Education:

Matric:

Preferred Subjects:

  • Maths/Maths Literacy
  • Accounting
  • Business Studies
  • Knowledge of telecoms / Technology /Digital industry desirable
  • Numeracy

Experience:

  • Min 6 months call centre experience
  • Previous Call Centre, Retail, customer facing experience highly recommended
  • General understanding of complex billing and payment concepts, credits and rebates and re billing calculations

Skills & Competencies:

  • Ability to multitask between digital and frontline communication channels (chat, inbound and outbound)
Multi-Screen Navigation

  • Oral and Written Communication
  • Business writing chat skill required
  • Customer Service Orientation
  • Attention to Detail (Generic)
  • Problem Solving
  • Adaptability
  • Resilience
  • Identify areas that impact customer experience and provide insight to internal and Vodacom Improvement teams to drive Improvement opportunities.

Language:

  • English proficient
  • Clear wellarticulated
C2 General

Salary:
R7, R7,500.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (preferred)

Experience:

  • Billing: 1 year (required)
Technical Support: 1 year (required)

Shift availability:

  • Day Shift (required)
Application Deadline: 2023/06/26

  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Agent to join our team in Cape Town.The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries.The ideal candidate should have: A degree in Computer Science or a related field At least two...

  • Billing Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Babble Cloud Full time

    Job descriptionBabble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organizations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the absolute best cloud...


  • Cape Town, Western Cape, South Africa Construct Education Full time

    Job Summary: As a Technical Support Agent, you will be responsible for providing exceptional voice and written support to students and faculty who contact us. You will serve as a primary point of contact for addressing inquiries, resolving issues, and providing guidance related to various technical queries.Responsibilities:Provide Technical Support Offer...


  • Cape Town, Western Cape, South Africa Merchants Full time

    Technical Help Desk Support Agent The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques ...

  • Billings Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa FROGG Recruitment Full time

    Billing Manager Cape TownOur property client is looking for a Billing Manager with solid experience. Must come from a property management company.Type of Role: Permanent - Office based.Salary: Market related CTCMinim Requirements:Bachelors degree or equivalent qualificationStrong administrative and organizational skills3-5 year experience as a Billing...


  • Cape Town, Western Cape, South Africa Yoyo Group Full time

    Company DescriptionYoyo powers some of the world's leading retail and corporate brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience.We've created a space where passionate, smart, curious and creative people thrive.Our values are our way of being and how we show up every day.This is how we...


  • Cape Town, Western Cape, South Africa VHRS Full time

    Company: TagmarshalPosition: Technical Support Agent (Technical Support Skills Required)Commencement: ImmediatelyContract: Full timeWork hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experienceRole summary:Tagmarshal Group is looking for an...


  • Cape Town, Western Cape, South Africa Clickcatell Full time

    We Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have...

  • Support Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...


  • Cape Town, Western Cape, South Africa 1-Gird South Africa Full time

    1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.Job Purpose Be the...

  • Noc Support Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa SET IT Recruitment Full time

    Looking for a NOC Support Agent to join a team in Cape TownRequirements:Cape Town basedRelevant degreeAdminister platformsEnsure optimum performance of platformsTroubleshooting supportLiaise with stakeholdersProvide technical supportCape Town based Relevant degree Administer platforms Ensure optimum performance of platforms Troubleshooting support Liaise...


  • Cape Town, Western Cape, South Africa Elle Full time

    Elle Health is a purpose-driven distributed healthcare technology company based in the Western Cape. Our goal is to reduce the administrative burden of running a successful medical practice using innovation and technology. We are looking for an energetic, driven, and smart support agent to join our rapidly growing health-tech team.We are looking for a senior...

  • Billing Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa TechQuarters Full time

    Job descriptionBabble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the absolute best cloud...


  • Cape Town, Western Cape, South Africa 1-Grid Full time

    About us1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to life.Job...


  • Cape Town, Western Cape, South Africa Turfsport Full time

    Who we are:A leading provider of omni-channel wagering software for sports, horse racing, numbers and more. Turfsport provides fully managed end-to-end solutions for online, mobile and retail operators.About the job:Turfsport is looking for a driven and disciplined individual with great technical skills and good working knowledge of a technical client...

  • Billing Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Nexio Full time

    ROLE PURPOSEA vacancy exist for a Billing Specialist for our Vodacom CAPE TOWN Client. The Billing Role is a key business delivery Function as it is responsible for the billing processing, maintenance and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service request processing and complex...


  • Cape Town, Western Cape, South Africa SA COMMERCIAL Full time

    English Technical Support AgentWe are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...

  • Billing Administrator

    2 weeks ago


    Cape Town, Western Cape, South Africa Western Cape Recruitment Full time

    A reliable Technical Services Provider is seeking a Billing Administrator with basic working knowledge of financial and accounting concepts to join their team. You will be responsible for the reconciliation of accounts, as well as generating, processing and paying bills in a timely manner. You will need to be able to identify mistakes on accounts and bills...

  • Billing Clerk

    2 weeks ago


    Cape Town, Western Cape, South Africa Qetello Holdings Full time

    Company Profile: Our client is a leading transportation and logistics company in Africa, specialising in providing innovative solutions to streamline the movement of goods across the continent. Together with our client, we are seeking a Billing Clerk in Cape Town Northern Suburbs to assist the Accountant in managing the company's billing processes Job...


  • Cape Town, Western Cape, South Africa Clickatell Full time

    We Are Innovators & Category CreatorsDo you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are...