Medical Software Support Agent

2 weeks ago


Cape Town, Western Cape, South Africa Elle Full time
Elle Health is a purpose-driven distributed healthcare technology company based in the Western Cape. Our goal is to reduce the administrative burden of running a successful medical practice using innovation and technology. We are looking for an energetic, driven, and smart support agent to join our rapidly growing health-tech team.


We are looking for a senior energetic, driven, and smart software support person in the Western Cape to join our rapidly growing health-tech team.


Responsibilities:

  • Visiting medical practices in the Western Cape to provide onsite support for Elle's webbased medical billing software.
  • Building relationships with practice staff and answering their questions about Elle's services.
  • Troubleshooting technical issues and providing solutions.
  • Training practice staff on how to use Elle's services effectively.
  • Providing feedback to the Elle team on customer needs and product improvements.
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Passion for Customer Service: You should enjoy interacting with customers and helping them resolve issues.
-
Tech-savvy: You should be capable of troubleshooting technical computer software problems.
-
Energetic: You should have a positive attitude and be energetic.
-
Competitive: Competitiveness should be part of your DNA. You should love winning.
-
Intelligent: You should be smart and open to always improving yourself and your team's processes.
-
People Person: You should enjoy forming and maintaining relationships.
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Strong Communicator: You should be a strong verbal and written communicator.
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Organized: You should be very organized in multiple aspects.

Qualifications and experience:

  • 24 years of sales experience with a proven track record.
  • Experience in the medical billing industry is advantageous.
  • Tertiary qualifications are beneficial.
  • Valid driver's license.
  • Fluent in English. Additional languages are advantageous.

Compensation and benefits:

  • Competitive salary with a commission structure.
  • Vehicle, mobile phone, and laptop.
  • Opportunities for career growth and development.
Join our close-knit team of high-performing young professionals who are excited about making a difference in the world. If you are passionate about sales, technology, and making a positive impact, we want to hear from you.

Salary:
R12, R17,500.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Please share examples of where you had to solve complex solutions to a group of people with divergent needs.
  • Sell me on yourself.


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