Specialist Sales Field Technical

2 weeks ago


Cape Town, Western Cape, South Africa Tych Business Solutions Full time

Job ID: 57708
Date Posted: Posted 1 hour ago
Location: Cape Town
Job Title: SPECIALIST SALES FIELD TECHNICAL - CAPE TOWN - WESTERN CAPE

Duties:

  • Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
  • Gather and analyze product problem information and data and submit Techshare reports as well as PFR's (Product Feedback Reports).
  • Assist dealers with technical and customer queries.
  • Ensure dealer complies with Warranty rules to avoid redebits and rejections.
  • Manage the policy budget provided for outofwarranty on known technical problems correctly.
  • Ensure that the budget is adhered to.
  • Manage special service campaigns/recalls to achieve set company targets.
  • Assist CCC (Customer Call Centre) with customer complaint resolution.
  • Regularly scheduled dealer and fleet owner visits.
  • Maintain jobrelated administration functions and records.

Requirements:

  • N6 Technical Diploma.
  • Automotive Trade Test Diploma (Technical Diploma)
  • Qualified Technician.
  • Working experience as a qualified automotive technician.
  • Diagnostic fault finding and electrical/electronic fault tracing and repair would be an advantage.
  • Relevant experience in the technical and retail environment of the motor industry would be an advantage.
  • Fully computer literate including literacy Lotus Notes, MS Office and outlook.
  • Report writing skills are a requirement.
  • Will be required to travel.


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