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Specialist Sales Field Technical
2 weeks ago
Job ID: 57708
Date Posted: Posted 1 hour ago
Location: Cape Town
Job Title: SPECIALIST SALES FIELD TECHNICAL - CAPE TOWN - WESTERN CAPE
Duties:
- Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
- Gather and analyze product problem information and data and submit Techshare reports as well as PFR's (Product Feedback Reports).
- Assist dealers with technical and customer queries.
- Ensure dealer complies with Warranty rules to avoid redebits and rejections.
- Manage the policy budget provided for outofwarranty on known technical problems correctly.
- Ensure that the budget is adhered to.
- Manage special service campaigns/recalls to achieve set company targets.
- Assist CCC (Customer Call Centre) with customer complaint resolution.
- Regularly scheduled dealer and fleet owner visits.
- Maintain jobrelated administration functions and records.
Requirements:
- N6 Technical Diploma.
- Automotive Trade Test Diploma (Technical Diploma)
- Qualified Technician.
- Working experience as a qualified automotive technician.
- Diagnostic fault finding and electrical/electronic fault tracing and repair would be an advantage.
- Relevant experience in the technical and retail environment of the motor industry would be an advantage.
- Fully computer literate including literacy Lotus Notes, MS Office and outlook.
- Report writing skills are a requirement.
- Will be required to travel.
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