Front Office Supervisor

2 weeks ago

Cape Town, Western Cape, South Africa Tanya Serra Full time
Job Posted: 28-Feb-2024

  • Location: Cape Town
We are looking for an experienced Front Office Supervisor who enjoys working in a busy environment.

Education and Experience
 A recognised qualification in Hospitality Management
 2-3 years relevant experience in a similar position within a hotel environment
 Proficiency in Microsoft packages as well as extensive knowledge of Fidelio Opera
 Experience in IR management and disciplinary processes
 Good leadership and interpersonal skills essential
 Ability to work Both Day and Night Shift

Tasks
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
 Set up accurate accounts for each guest according to their requirements.
 Ensure rates match market codes, document exceptions.
 Secure payment prior to issuing room key, verify/adjust billing.
 Compile and review daily reports/logs/contingency lists.
 Complete cashier and closing reports.
 Supply guests with directions and property information.
 Accommodate guest requests, contacting appropriate staff if necessary.
 Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges.
 Balance and drop receipts.
 Count and secure bank at beginning and end of shift.
 Assist management in training, evaluating, counseling, motivating and coaching employees
 Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
 Deal with guests complaints and action
 Ensuring rosters are in accordance with occupancies.
 Administrative duties - payroll input and training.
 Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager;
 complete safety training and certifications;
 ensure personal appearance is clean and professional;
 maintain confidentiality of proprietary information;
 protect company assets.
 Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
 Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
 Ensure adherence to quality standards. Enter and locate information using computers/POS systems

Guest Relations

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests' service needs in a professional, positive, and timely manner.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Assist other employees to ensure proper coverage and prompt guest service.
Thank guests with genuine appreciation and provide a fond farewell.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.


  • Job Title


 Front Office Supervisor
  • CBD
  • Employer Type
  • Employer Type
-> Hotels

  • Job Type
  • Job Classification > Front Office Manager
  • FT/PT
  • Job Type
-> Full-time

  • Province
  • Location > Western Cape
  • Town/City
  • Cape Town
  • Salary Type
  • Monthly
  • Salary
- unspecified

  • Start Date
  • TBA
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