Customer Success Executive
2 weeks ago
Our fintech startup offers financial solutions that help education institutions simplify their payment ecosystem while teaching learners the fundamentals of money.
We are looking for a dynamic individual to help support our institutional customers in gaining the full value from our product offering.
If you've ever dreamed of doing something meaningful, that could genuinely make an impact in our country, and you have a knack for building strong people relationships, getting things done, and pushing yourself to new heights this is probably the opportunity you have been waiting for.
- Bachelors degree
- Relevant Certifications / Diplomas
years
Required nature of experience
- Customer relations management (B2B)
- Managing CRM systems
- Project management
- Product rollout and implementations (Full implementation management)
(essential)
- Google Suite (equivalent MS Packages)
- Business software and systems (Zoho Desk, CRM & Projects)
- Writing & Presentation communication
- Project Management
- Team Management & Coordination
- Analytical knowledge of what drives Customer Success and associated tools to track and improve key metrics.
- Interpersonal skills (Listening, Responsibility & Dependability, Motivation)
- Resourcefulness
- Decisive and solutionoriented thinking
- Complex people and relationship management skills
- Fluent in English and Afrikaans
Salary:
R15, R25,000.00 per month
Ability to commute/relocate:
- Somerset West,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelors (required)
Experience:
- Sales & Customer engagement: 3 years (required)
Willingness to travel:
- 50% (required)
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