Customer Success Manager

2 weeks ago


Somerset West, Western Cape, South Africa Enreach Full time
Customer Success Manager at AI Sales Automation Company (USA Company)

Are you a highly ambitious professional eager to rapidly progress your career? Do you have a passion for cutting-edge industries and a desire to work with ambitious companies in crypto, fashion, cannabis, deep-tech and AI?


We're a rapidly growing sales automation company looking for a dynamic, customer-focused, and operationally skilled Customer Success Manager to join our team.


As a Customer Success Manager, you'll play a pivotal role in ensuring our clients' success, contributing to our continued growth, and working directly with the industry leaders who are shaping the future.

This is an incredible opportunity for someone looking to make a real impact, grow their career, and be part of an innovative and exciting company.


Responsibilities:

  • Build lasting relationships with our highprofile clientele in crypto, fashion, cannabis, and AI, becoming their trusted advisor for all things sales automation.
  • Respond to customer inquiries and support requests through various channels, delivering exceptional, personalized service that exceeds expectations.
  • Assist customers with setting up new campaigns, troubleshooting issues, and optimizing their sales automation processes to drive their business success.
  • Create, analyze, and present performance reports to help our clients make datadriven decisions, capitalizing on market trends and opportunities.
  • Collaborate with our product and development teams to communicate customer feedback and drive continuous product improvement.
  • Manage daytoday operations with a focus on efficiency, ensuring smooth workflows and timely completion of tasks, all while navigating the exciting challenges of a rapidly growing company.

Requirements:

  • Experience in customer success or support, preferably in a sales automation or softwareasaservice (SaaS) company.
  • Strong problemsolving and communication skills, with a customercentric mindset and a passion for helping clients succeed.
  • Familiarity with sales automation tools and processes, and the ability to stay ahead of industry trends in our clients' sectors.
  • Proficiency in data analysis and report creation using various tools (e.g., Excel, Google Sheets, or business intelligence software).
  • Excellent organizational and time management skills, with the ability to prioritize and multitask in a fastpaced, highgrowth environment.
  • A team player who thrives in a collaborative setting, working closely with various internal departments to deliver exceptional results for our clients.
  • A strong ambition to advance your career and seize opportunities for growth and development within our organization.


If you're excited about joining an innovative company at the forefront of its industry, working with a diverse range of clients, and contributing to our mission of empowering businesses with cutting-edge sales automation solutions, we want to hear from you.


Salary:
R15, R20,000.00 per month

Ability to commute/relocate:

  • Somerset West,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Why does ETH have value?
  • What is an API?

Education:

  • Bachelors (required)


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