Client Support Specialist

1 week ago


Paarl, Western Cape, South Africa M3 Human Capital Management Full time

Closed :
No


Description:

RESPONSIBILITIES WILL INCLUDE:

  • Identify correct onboarding process for billers and direct accordingly;
  • Escalate any issues to the Customer Relationship Manager where applicable;
  • Updating of biller details on the Onboarding and Integrations workflow system;
  • Perform compliance checks on billers requesting changes to their current profile;
  • Forward relevant documentation to Accounts department for signoff;

MINIMUM REQUIREMENTS:
years' experience in a similar customer support role;

  • Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots);
  • Experience in the Financial Services industry with focus on the payments industry is advantageous;
  • Driver's license;
  • Fluent in English (Afrikaans would be beneficial).
For general enquiries, contact our team at M3 Human Capital Management on

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