Outbound Call Center Manager

2 weeks ago

Cape Town, Western Cape, South Africa MCI Jobs Full time

POSITION OVERVIEW:

Job Title:
Outbound Call Center Manager (Political Campaign)

Job Type:
Full-time, Permanent

Location:
Onsite, Cape Town (US hours)

About Us:


MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.


Position Overview:

We are seeking a dynamic and experienced Outbound Call Center Manager to spearhead our political campaigning efforts.

As a Manager, you will be responsible for leading a team of call center supervisors, coordinating campaign strategies, and driving the success of our political outreach initiatives.


POSITION RESPONSIBILITIES:

Key Responsibilities:

  • Lead and oversee all aspects of outbound call center operations related to political campaigning, including voter outreach, persuasion calls, and mobilization efforts.
  • Develop and implement comprehensive campaign plans, strategies, and tactics to achieve campaign objectives and targets.
  • Manage a team of call center supervisors and agents, providing guidance, support, and mentorship to ensure high performance and productivity.
  • Monitor campaign performance metrics, analyze data, and generate reports to track progress, identify trends, and make datadriven decisions.
  • Collaborate with campaign strategists, political consultants, and stakeholders to develop messaging, scripts, and campaign materials that resonate with target audiences.
  • Ensure compliance with campaign regulations, legal requirements, and ethical standards in all outreach activities and communications.
  • Oversee the management of campaign databases, voter lists, and contact lists to ensure accuracy, security, and data integrity.
  • Handle escalated issues, complaints, or inquiries from voters, campaign volunteers, and team members with professionalism and efficiency.
  • Conduct regular meetings, training sessions, and performance reviews to communicate expectations, provide feedback, and foster a positive team environment.
  • Stay abreast of political developments, policy issues, and electoral trends to inform campaign strategies and messaging.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

  • Associate degree, Certification or Equivalent Combination of Training and Experience
  • Proven Experience in an outbound call center environment, preferably in political campaigning or similar field, with a minimum of 4 years in a Managerial role.
  • Strong leadership and management skills with the ability to inspire, motivate, and empower team members to achieve campaign goals.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
  • Proficiency in campaign management tools, CRM systems, and data analytics software to track and analyze campaign performance.
  • Deep understanding of political processes, electoral systems, and campaign tactics, with a passion for civic engagement and social change.
  • Ability to thrive in a fastpaced, highpressure environment, manage competing priorities, and adapt to changing campaign dynamics.
  • Commitment to upholding ethical standards, transparency, and integrity in political campaigning activities.
  • Flexibility to work evenings, weekends, and irregular hours as needed to support campaign activities and meet deadlines.

COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment.

While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


CONDITIONS OF EMPLOYMENT:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:


It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

The policy

  • Outbound Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Careers Full time

    LOCATION:Cape Town,ZA JOB TYPE:Full-Time POSITION OVERVIEW:Job Title:Outbound Call Center Manager (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Outbound Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Outbound Call Center Manager (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Recruitment for Call Center Agents May 2023

    2 weeks ago

    Cape Town, Western Cape, South Africa Linda Recruit for Call Center Full time

    Great opportunity to grow your career.We are an outbound call center looking for individuals to join the call center environment.We do sales over the phones.Requirements: Must be outspoken and computer literate. Must speak fluent English /Afrikaans or any African LangOn offer: Basic and Commission IncentivesFull Training will be provided.Straight shifts from...

  • Outbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Outbound Call Center Supervisor (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Outbound Call Center Supervisor (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Outbound Call Center Supervisor (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Call Center Director

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Outbound Call Center Director (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Call Center Director

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Outbound Call Center Director (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Recruitment for Call Center Agents March 2023

    2 weeks ago

    Cape Town, Western Cape, South Africa Linda Recruit for Call Center Full time

    We are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team.We are an outbound call centerWe do sales telepathically.Requirements: Matric Must be outspoken and computer literate. Must speak fluent English /Afrikaans or any African LangOn offer: Basic and Commission IncentivesFull Training will be provided.Please send a...

  • Outbound Call Center Director

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Careers Full time

    LOCATION:Cape Town,ZA JOB TYPE:Full-Time POSITION OVERVIEW:Job Title:Outbound Call Center Director (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Outbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Outbound Call Center Agent (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Outbound Call Center Agent (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Careers Full time

    LOCATION:Cape Town,ZA JOB TYPE:Full-Time POSITION OVERVIEW:Job Title:Outbound Call Center Agent (Political Campaign)Job Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Sales Agents Required for Call Center 2023

    2 weeks ago

    Cape Town, Western Cape, South Africa Linda Recruit for Call Center Full time

    We outbound call centers in the Western Cape. We are an authorized dealer of Vodacom as well as Cell C. We don't only offer you success, but growth possibilities as well. If you are confident, savvy, money hungry, self-motivated, and a team player then this is the place for youIf you think you obtain the characteristics mentions then, APPLY NOWWhat we offer:...

  • Call Center

    2 weeks ago

    Cape Town, Western Cape, South Africa RareCruit (Pty) Ltd Full time

    A well established and fast-growing e-commerce / retail company is seeking a Call Center / Remote Sales Agent to join their successful team in Cape TownR R10 000 basic pm | Table Bay | Temp to PermResponsible for making outbound calls to obtain new customer business as well as service existing customers.To provide proactive customer support, inform them...

  • Call Center Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa AUTO24 Full time

    Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...

  • Inbound Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center ManagerJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Call center agents

    2 weeks ago

    Cape Town, Western Cape, South Africa FINANCIAL DEBT ADVISORS Full time

    Financial Debt Advisors: A company specializing in debt counselling, offering top-notch solutions and exceptional service in the industry. We are currently seeking full-time outbound debt review sales agents with 1-2 years of sales experience. The ideal candidates should have previous cold calling sales experience in a call centre and a consistent history of...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...