Mis Associate

3 weeks ago


Cape Town, Western Cape, South Africa Tech Mahindra Full time
MIS Associate/ Sr Associate

The Operational requirement for the Analyst MIS role consists of the following

  • Must have good performance record
  • Ability to think differently to achieve goals
  • Excellent knowledge of MS Excel, MS Power Point
  • Excellent SQL skills
  • Previous exposure to Call Centre Reporting
  • Good understanding of Call Centre related KRAs
  • Knowledge of Call Centre KRA formula's.
  • Knowledge of VBA preferred
  • Knowledge of writing Power Queries preferred
  • Knowledge of Power BI dashboard designing preferred
  • Previous experience of working in a BI & Analytics environment
  • Knowledge of Python will be added advantage
  • Should be ready to work in rotating shifts
  • Should have ability to own the tasks from end to end.

Key Role Accountabilities

  • Preparing and publishing the reports
  • Taking new reporting requests and designing them form the scratch
  • Managing Adhoc reporting requests
  • Analysing the data and raising data discrepancies in time
  • Creating Power Point presentations on demand
  • Introducing new ideas for betterment of the team

Ideally, you will be

  • Customer obsessed
  • Innovation hungry
  • Ambitious & Competitive
  • Speed & Simplicity
  • Out of Box thinker

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

Microsoft Excel: 2 years (preferred)

Speak with the employer

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