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Mis Associate
3 weeks ago
The Operational requirement for the Analyst MIS role consists of the following
- Must have good performance record
- Ability to think differently to achieve goals
- Excellent knowledge of MS Excel, MS Power Point
- Excellent SQL skills
- Previous exposure to Call Centre Reporting
- Good understanding of Call Centre related KRAs
- Knowledge of Call Centre KRA formula's.
- Knowledge of VBA preferred
- Knowledge of writing Power Queries preferred
- Knowledge of Power BI dashboard designing preferred
- Previous experience of working in a BI & Analytics environment
- Knowledge of Python will be added advantage
- Should be ready to work in rotating shifts
- Should have ability to own the tasks from end to end.
Key Role Accountabilities
- Preparing and publishing the reports
- Taking new reporting requests and designing them form the scratch
- Managing Adhoc reporting requests
- Analysing the data and raising data discrepancies in time
- Creating Power Point presentations on demand
- Introducing new ideas for betterment of the team
Ideally, you will be
- Customer obsessed
- Innovation hungry
- Ambitious & Competitive
- Speed & Simplicity
- Out of Box thinker
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Experience:
Microsoft Excel: 2 years (preferred)
Speak with the employer
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