Infrastructure Operations Manager

2 weeks ago

Centurion, Gauteng, South Africa Afgri Full time

Responsible for the Operational Management of the company's data centre and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business.

Responsible for all operational aspects including day-to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.

Guide and provide the delivery of IT Services in line with Business strategy to all customers with a key focus on enhancing and improving seamless end-to-end customer experience.

Manage all active and relevant IT Suppliers according to the services they deliver through the associated contracts. Responsible for Business user relationship management and adherence to agreed OLA's.


Own, control, and manage all the processes for IT Operations on Hosted Infrastructure, Networks, Security, Service Desk and EUC environments.

BSC Informatica / BCom Informatica or equivalent Tertiary Education

REQUIRED MINIMUM EDUCATION/TRAINING

  • BSC Informatica / BCom Informatica or equivalent Tertiary Education
  • Relevant IT Security Operations certification i.e., CISSM / CISSP
  • ITIL certification
  • Financial management certification is an added advantage
  • Project Management certification and relevant experience is an added advantage

MINIMUM WORK EXPERIENCE REQUIRED

  • Minimum 10 year's working experience in a network, data centre, IT service management, IT service desk and cyber security IT environment
  • Experience in operational technology will be an added advantage

KEY PERFORMANCE AREAS

  • Implement continuous improvement aligned with strategic direction and actively participate in the assessment of ITrelated strategies, roadmaps, and standards.
  • Provide operational inputs into hosted infrastructure, network, IoT and cyber security strategies
  • Assist with the formulation of the infrastructure technology, architecture, roadmap, and cyber security standards for the group
  • Formulate strategies for IT Operations, EUC, ITIL and Service Desk as well as Standard Operating Procedures and align to the operational function to ensure optimal service delivery
  • Ensure alignment to the horizontal IT strategic integration
  • Plan, negotiate and implement optimal technology services, without compromising system integrity
  • Provide 360feedback on interactions with the business to align and prioritise IT operational aspects based on business strategy
  • Oversee daytoday IT operations for the following Teams:
  • Infrastructure
  • Technology
  • IT Security
  • Customer Experience
  • Service Desk
  • Service management
  • Ensure systems availability at agreed service levels to deliver optimal IT Services according to the agreed OLA 's
  • Ensure IT Operational alignment to external benchmarks, standards and business requirements for infrastructure, technology, EUC, IT security and Service Desk
  • Actively participate in the execution of projects against Project management governance and methodology
  • Facilitate technologyspecific change management with all impacted stakeholders
  • Provide input to monthly and quarterly progress reports against IT projects to the relevant project steering committees
  • Create, consolidate, and manage IT operational and CAPEX budget in line with the agreed strategy and manage subsequent spending against the approved budget
  • Demonstrate initiative and identify potential cost reductions across all areas in IT
  • Manage and track cost reductions across all areas in IT Infrastructure and Security
  • Provide monthly progress reports on budget spend vs variances to the

General Manager:
IT Operations

  • Provide quarterly progress reports against infrastructure, technology, and IT security status and risks implementations as well as SLAs (Service Level Agreements) to the Group Audit Committee
  • Oversee the management of vendors and contracts in alignment with the IT GRC office
  • Ensure legal compliance with all relevant legislation
  • Ensure all audit findings are implemented timeously and yearonyear improvements are recorded.
  • Report any new risks in the operational environment to the appropriate forum

TECHNICAL KNOWLEDGE/COMPETENCIES

  • Excellent knowledge of the data centre, network, IoT, cyber security, ITIL, EUC and Service Desk environment
  • Excellent Crisis management and Problemsolving skills
  • Service Delivery and Contract Management
  • Customer Service Orientation
  • Project Management skills
  • Presentation skills
  • Manage and maintain the relationship between Business IT Support and Business Infrastructure needs
  • Excellent MS Office skills
  • Excellent verbal and written communication skills
  • Research and evaluation skills of infrastructure, technology, and Operations solutions
  • Ability to build and maintain sustainable relationships with stakeholders
  • Business and financial acumen
  • Knowledge of different architecture and security frameworks

BEHAVIOURAL COMPETENCIES

  • Result driv

  • Infrastructure Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Ability Recruitment Full time

    Job Information:IndustryArchitecture & ConstructionWork Experience5+ yearsSalary850000CurrencyZARCityCenturionProvinceGautengCountrySouth AfricaPostal Code0014The role is part of the department (development team) responsible for the development within the Retail, Commercial and Residential space. The role is responsible for the planning and rollout of all...

  • Executive IT Infrastructure

    2 weeks ago

    Centurion, Gauteng, South Africa SITA Full time

    The role will be responsible to define the direction, objectives, strategies, implementation and operations oftechnology infrastructures which includes data centre, network and server services. The role must ensure ITinfrastructure availability, integrity and security including the operation of Government- wide networks.**Key Responsibility AreasProvide...

  • Infrastructure Architect

    2 weeks ago

    Centurion, Gauteng, South Africa Krypton Mining Full time

    We are looking for a Senior Architect to join our team to improve our current IT infrastructure and set the direction for integrating information technology and programs across our organization. Enterprise Architect responsibilities include improving current IT infrastructure, optimizing business operations for efficiency with an emphasis on knowledge...

  • It, Network Infrastructure and Dba Specialist

    2 weeks ago

    Centurion, Gauteng, South Africa Fempower Personnel Full time

    Who is RECRUITCO, trading as Fempower and why should you trust us? We are a wholly owned subsidiary of Workforce Holdings Limited, an ALT X JSE Listed group. They are a trusted provider of employment, training, healthcare, wellness and financial services to employees and their employers.Job Title : IT Infrastructure and DBA Specialist based at our client (...

  • Infrastructure Provisioning

    2 weeks ago

    Centurion, Gauteng, South Africa SITA Full time

    To assist the managers within IT Infrastructure Services in terms of business support and adhering to governanceprocesses for all hosting infrastructure services. The focus will be on Contract and Business Portfolio Management.Key Responsibility Areas The provision and managing of a portfolio of support services to Line Managers. Provisioning and planning of...

  • Manager : IT Operations

    2 weeks ago

    Centurion, Gauteng, South Africa Momentum Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

  • Ibmi System Administrator

    2 weeks ago

    Centurion, Gauteng, South Africa Group IT Operations Full time

    IntroductionRole PurposeAn IBMi Administrator will work closely with all other MMH BU's, Group IT and with the IBMi team. This role will report to the Group IT IBMi Manager and will require specific skills in the IBMi environment. This is a L1 position within the Group IT IBMi Technical Team.Requirements: Grade 12 or equivalent qualification Relevant IT...

  • Ibmi L1 Administrator

    2 weeks ago

    Centurion, Gauteng, South Africa Group IT Operations Full time

    IntroductionThrough our client-facing brandsMetropolitan and Momentum,with Multiply (wellness and rewardsprogramme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeAn IBMi Administrator will work...

  • Operations Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Edge Executives Full time

    MAIN PURPOSE OF THE JOB Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation.Oversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity.1. Operations...

  • Office Cleaner

    2 weeks ago

    Centurion, Gauteng, South Africa Kethstone Engineering and Infrastructure Full time

    Job Title:Domestic HelperCompany: Kethstone Engineering and InfrastructureLocation:Location: Centurion, GautengJob Type: Full-timeWe are seeking a reliable and detail-oriented Domestic Cleaner. As a Domestic Cleaner, you will be responsible for maintaining a clean and organized living space for our clients. This position involves general cleaning duties,...

  • IT Operations Support Administrator

    2 weeks ago

    Centurion, Gauteng, South Africa H2R Full time

    Gauteng, Centurion Monthly Cost To Company (Market related)Our client in the Health Care industry has a vacancy available for an IT Operations Support Administrator to join their dynamic team.Purpose of the position:The IT Administrator position is to maintain and support systems and networks that enable the company's operational efficiency. Provide...

  • Snr Manager: Security Operations

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Structure, Grade & Reporting Job grade/level M4 Business Unit Cloud Platform Solutions Department Cyber Security Position reports to Managing Executive: Cyber Security Span of Control 1-3 Core DescriptionManages and controls resources required to deliver the contracted services to clients within the Network Security Operations sphere. Responsible for...

  • Personal Assistant

    2 weeks ago

    Centurion, Gauteng, South Africa Group IT Operations Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeEnsure the smooth running of the...

  • Technical / Infrastructure Architect (Client Based)

    2 weeks ago

    Centurion, Gauteng, South Africa Nambiti Technologies Full time

    Gauteng, Centurion- market relatedWe are recruiting for a Technical /Infrastructure Architect with more than 5 years experience in a Technology Architectural environment for a 6 Months ContractRequirements: Bachelor's degree/Diploma or Advanced qualifications in Information Technology/Computer Science TOGAF certification Other Technical Architecture...

  • IT Support Officer: Infrastructure

    2 weeks ago

    Centurion, Gauteng, South Africa RJPersonnel Full time

    3years Managing daytoday IT infrastructure Monitoring networking equipment and servers Overseeing troubleshooting for system errors Ensuring security for web users' accounts and information Providing help desk support for network issues and responding to requests for IT support Evaluating connectivity issues, equipment, and software Setting up equipment for...

  • Economic Cost-benefit Analyst for Infrastructure

    2 weeks ago

    Centurion, Gauteng, South Africa Dante Personnel Full time

    Gauteng, Centurion R R AnnuallyECONOMIC COST-BENEFIT ANALYST FOR INFRASTRUCTURE PROJECTS - NEEDED URGENTLYGAUTENGR R CTCMinimum Qualification: Advanced degree in economics, public administration, business, or another relevant fieldSpecific Industry Experience: Infrastructure EnergyYears of Experience: 5+ years advising government and/or private sector...

  • Head: Operations Evaluations Unit

    2 weeks ago

    Centurion, Gauteng, South Africa Fempower Personnel Full time

    Join our client, a leading organization in the developmental finance space, as the Head of Operations Evaluations Unit (OEU). In this pivotal role, you will oversee and manage the monitoring and evaluation function, ensuring alignment with organizational objectives.Minimum Requirements include: Bachelor's Degree in Development Finance or Development / Social...

  • Infrastructure Manager North

    2 weeks ago

    Centurion, Gauteng, South Africa UXi Artisan Development Full time

    ResponsibilitiesDevelop maintenance procedures and ensure implementation for campuses.Carry out inspections of the facilities to identify and resolve issues.Check electrical and hydraulic systems of buildings to ensure functionality.Plan and oversee all repair and installation activities.Allocate workload and supervise upkeep staff (general workers)Monitor...

  • Head of Operations Tess

    2 weeks ago

    Centurion, Gauteng, South Africa We are looking for a Head of Operations to TESS team. Our Head of Operations is Responsible for crea Full time

    Lead our Educational Support team and help us build learning communities that thrive._Same-old education? No thank you. We want more, and so we do things differently at Our vision is to develop learning communities that equip our students, teachers and parents to thrive.Individuals that thrive build and maintain meaningful relationships with others. They...

  • Data Centre Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Afgri Full time

    Ensure excellent IT service delivery to all AFGRI businesses and affiliates through effective management of data centre infrastructure services in line with 3rd Party Service Level Agreements.Requirements: Required minimum education/training: Relevant degree/diploma an advantage Grade 12, relevant tertiary qualification will be an advantage (Cobit/ITIL) ITIL...