Customer Support Team Lead

WHAT YOU'LL DOLead, coach and motivate your teamAre aware of the stress points within your team and act to address those in real-time first. Mentor all agents on the company values and expected behaviours Create an environment promoting team development and building Constantly push the team to improve through the right metrics and challengesConduct monthly...

The IT Support Team Leader will be responsible for leading a team of IT support technicians in providing technical assistance and support to our employees. The role will oversee the day-to-day operations of the IT support team, reporting, including ticket management, problem resolution, and system maintenance. They will also be responsible for ensuring the...

Customer Services Team LeadRole PurposeAs the Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Team Lead role is to provide team leadership and functional operational excellence in...

Duties & Responsibilities Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. Ensure all required systems are kept updated with details of the customer's...

Pet Heaven is renowned for its commitment to providing high-quality pet products and exceptional customer service. As a brand, Pet Heaven prioritizes the health and well-being of pets, offering a wide range of premium food, treats, toys, and accessories to cater to various needs and preferences.With a strong online presence and a user-friendly platform, Pet...

WHAT WE DOWe're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on itOur purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.Speaking of love,...

Job DescriptionAs the German Customer Success – Team Lead in Cape Town, you will spearhead a dynamic team responsible for refining and enhancing AI-powered advertising systems. Your role is crucial in supporting the creation of exceptional data-driven products in this pioneering domain. Your leadership will foster our client's team's resourcefulness,...

Customer SupportTeam LeaderWe are looking for professional, high-performance leaders with sound leadership and problem-solving skills, to lead a team of agents to create a customer centric, high-performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue,...

WE ARE BASHWe are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while doing the best work of our careers, together, as Bash.This journey requires grit, ambition and teamwork to thrive. We are transforming SA retail for the better; using a stable, secure base as...

Job DescriptionTired of managing, ready to lead? We're searching for a rockstar Team Lead to guide our brilliant software devs. Be the maestro, orchestrate innovation, and deliver high-impact solutions. Team Leadership, Project Management, Resource and people allocation, Quality Assurance, Interpersonal management and collaboration are pillars of your...

Our client is looking for an Offline Team Lead to join their team. The primary purpose of the role is to lead the Offline operational team in support of the production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability. At the same team lead a team of Offline analysts to...

Passionate about the latest trends in Tech?What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.Join our SupportYourApp team as a Customer Support Consultant to kick-start your career in Tech. Get the most...

Head of Customer Support (Fintech)R500k plus bonusCape TownExcellent career opportunity with established Fintech for experienced Head of Customer Support. Reporting to the Head of Product you will be responsible for leading customer interaction across all customer touchpoints. Being a mobile-only business, this role has the mandate to shape the customer...

Lead the Future of Customer SupportAre you ready to pioneer exceptional customer experiences? Join us as our Head of Customer Support and become a key player in revolutionizing support services.About the Role:As a founding team member in South Africa, you'll spearhead our mission to deliver unparalleled customer support. Your role involves building and...

GPP a Titan Wealth Company GPP is a multi-award-winning UK-based financial services firm that provides execution, structured products, clearing, and custody services to broker-dealers, wealth managers, family offices, and professional traders. Clients are able to access the global financial markets via GPP's multi-asset class trading platform, which provides...

Our client has an opportunity available for a Customer Service Team Leader.Requirements:Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.Experience within the...

Working at AdaptavistThe Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world's most trusted technology...

Overall Purpose of the JobUnder the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the agreed...

Role Details Contract Duration : Permanent Position type: Full-time Work schedule: Monday - Friday, 1:00 am - 10:00 pm EST Location: South Africa Start date: June 27th, 2024 About Us A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented...

LOCATION:Hybrid: Cape Town / Stellenbosch / Johannesburg & RemoteABOUT CYBERLOGIC**:Our client is a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security. They are currently looking for a Procurement Team Lead to join their dynamic team.PURPOSE OF THE POSITION:The purpose of this role is to transform the...